Hybrid Administrative Implementation Analyst

at CIGAM Software de Gestão

• Job title: Administrative Implementation Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Novo Hamburgo, Brasil

About the role

• Implementing CIGAM software through training and parameterization for clients. Assisting implementation consultants and documenting project activities while following CIGAM methodologies.

Responsibilities

• Execute implementation projects for the CIGAM software, performing system training and parameterization activities.
• Document the activities performed according to the Client’s request and the project management standards.
• Configure the ERP according to previously defined settings.
• Train the client and users on the CIGAM tool, enabling them to use the system’s available features.
• Support the work of the Implementation Consultant by performing sustainment and support activities for the planned deliveries.
• Study the company’s products technically in order to represent the company effectively.
• Follow the procedures established by the CIGAM Implementation Methodology (MIC).
• Record activities (internal or external) executed (work orders) daily in the Service Management module.
• Validate processes and customizations implemented.
• Create and prepare simulations of the production environment.
• Monitor usage and adjustments in the client’s production environment (database).
• Support the sales team during system demonstrations.
• Assist in the preparation of training materials for the CIGAM ERP.
• Deliver in-person and/or remote training on the CIGAM ERP.
• Periodically participate in implementation review meetings with project stakeholders.
• Provide technical and operational support to development, support, and sales teams when required.

Requirements

• Degree in Business Administration, Logistics, Management Processes, or related fields.
• Knowledge of practices and techniques for process analysis, mapping, and design (BPM) is desirable.
• Experience in people training and development practices is desirable.
• Proficiency with Windows applications (Word, Excel, PowerPoint, Internet, Outlook).
• Experience in business areas relevant to the role (administration, logistics, inventory, warehouse).
• Customer service experience is desirable.
• Experience working in a team is desirable.
• Experience in implementing and/or using ERP software is a plus.
• Willingness to travel is required.

Benefits

• 💳 Meal allowance
• 🚌 Transportation voucher
• 🏋🏻‍♂️🧘🏿 Wellhub
• 🎓 Corporate University, Development Tracks, Career Plan, Training
• 🎯 Investment in professional development with courses and certifications
• 🩺 Health plan assistance
• 🕓 Flexible working hours
• 💰 Results Participation Program (Profit Sharing)
• ❤️ Life insurance
• 🖥️🏠 Hybrid work
• 💻 Equipment provided
• 💪 Recognized management practices; Great Place to Work awarded company. 🚀