Analista de Plataforma ITSM colaborando com equipe para implementar e evoluir plataformas ITSM em empresa de tecnologia. Requer 3 anos de experiência e conhecimento em ITIL.
CG
Hybrid Administrative Implementation Analyst
Posted 3 months ago
About the role
- Implementing CIGAM software through training and parameterization for clients. Assisting implementation consultants and documenting project activities while following CIGAM methodologies.
Responsibilities
- Execute implementation projects for the CIGAM software, performing system training and parameterization activities.
- Document the activities performed according to the Client’s request and the project management standards.
- Configure the ERP according to previously defined settings.
- Train the client and users on the CIGAM tool, enabling them to use the system’s available features.
- Support the work of the Implementation Consultant by performing sustainment and support activities for the planned deliveries.
- Study the company’s products technically in order to represent the company effectively.
- Follow the procedures established by the CIGAM Implementation Methodology (MIC).
- Record activities (internal or external) executed (work orders) daily in the Service Management module.
- Validate processes and customizations implemented.
- Create and prepare simulations of the production environment.
- Monitor usage and adjustments in the client’s production environment (database).
- Support the sales team during system demonstrations.
- Assist in the preparation of training materials for the CIGAM ERP.
- Deliver in-person and/or remote training on the CIGAM ERP.
- Periodically participate in implementation review meetings with project stakeholders.
- Provide technical and operational support to development, support, and sales teams when required.
Requirements
- Degree in Business Administration, Logistics, Management Processes, or related fields.
- Knowledge of practices and techniques for process analysis, mapping, and design (BPM) is desirable.
- Experience in people training and development practices is desirable.
- Proficiency with Windows applications (Word, Excel, PowerPoint, Internet, Outlook).
- Experience in business areas relevant to the role (administration, logistics, inventory, warehouse).
- Customer service experience is desirable.
- Experience working in a team is desirable.
- Experience in implementing and/or using ERP software is a plus.
- Willingness to travel is required.
Benefits
- 💳 Meal allowance
- 🚌 Transportation voucher
- 🏋🏻♂️🧘🏿 Wellhub
- 🎓 Corporate University, Development Tracks, Career Plan, Training
- 🎯 Investment in professional development with courses and certifications
- 🩺 Health plan assistance
- 🕓 Flexible working hours
- 💰 Results Participation Program (Profit Sharing)
- ❤️ Life insurance
- 🖥️🏠 Hybrid work
- 💻 Equipment provided
- 💪 Recognized management practices; Great Place to Work awarded company. 🚀
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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