OPEXUS + Casepoint offers a suite of powerful data discovery and workflow technologies that empower public and private sector professionals at more than 200 highly regulated enterprises to manage essential processes more efficiently, secure and discover mission-critical data, and reduce risk.

OPEXUS

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support-engineer

OPEXUS is a software company that builds cloud-based, FedRAMP- and StateRAMP-authorized case management and compliance solutions purpose-built for government agencies in the U.S. and Canada. Its product suite — including FOIAXpress, ATIPXpress, and eCASE modules for FOIA/ATIP, audit, investigations, workforce management, correspondence, and procurement — digitizes complex public-sector workflows, reduces vendor sprawl, and speeds implementations. OPEXUS focuses on enabling secure, configurable, government-specific processes and is widely used across federal, state, and local markets.

• Act as the primary point of contact for government customers, responding to daily technical questions and resolving initial software issues.
• Research and diagnose user-reported problems, using front-end tools and established guides to find solutions for failed tasks or errors.
• Assist users with account access issues, including verifying user permissions and helping administrators with basic password resets within the application interfaces.
• Carefully capture and log all details regarding customer issues and their resolutions in our ticket tracking system.
• Assist in monitoring the general health of Casepoint applications, flagging any trends or recurring errors to senior team members.
• Effectively communicate with end users to understand their needs, providing "white-glove" service.
• Identify complex issues that require backend intervention and escalate them to the Tier 2 team with a clear summary of the steps already taken.
• Support Customer Success Managers and Project Managers by providing updates on current support tickets and tracking overall project progress for clients.
• Participate in cross-departmental emails and follow-ups to ensure no customer request is left unanswered.
• Stay up-to-date on new features and updates across the Casepoint platforms through regular training.
• Participate in basic testing of new software releases to provide feedback on user experience and help identify potential bugs before they reach the customer.
• Help maintain the internal knowledge base by documenting new solutions to common questions.

Associate Technical Support Engineer

Technical Support Engineer assisting government clients with software-related issues. Resolving inquiries and technical problems while ensuring effective customer communication and support.

it-support

• Lead and manage Tier 2 operations, ensuring high-quality support and team performance.
• Oversee GLAAS access and configuration processes to support the full procurement lifecycle.
• Collaborate with GLAAS leadership to troubleshoot and resolve functional and policy issues promptly.
• Monitor and analyze system performance, providing weekly and monthly reports to Agency management.
• Drive process improvements to enhance efficiency and user experience.
• Serve as a key point of escalation for complex technical or policy-related inquiries.

Help Desk Manager

Help Desk Manager leading USAID's GLAAS Tier 2 Support operations. Ensuring procurement-related support and analyzing system performance in a remote work setting.

communications

• Develop and execute integrated marketing campaigns
• Produce high-quality, compelling content
• Track, analyze, and report on the performance of communication initiatives
• Manage the external PR agency and execute PR/analyst roadmap
• Oversee development of press releases, byline articles, and other media-facing materials
• Manage the company’s social media presence and digital channels

Marketing Communications Manager

Marketing Communications Manager at Casepoint developing compelling campaigns and managing PR. Overseeing content creation and digital marketing strategies for brand visibility.

customer-success-manager

• Serve as the primary strategic owner for Casepoint's most complex Federal customer accounts, overseeing multi-agency programs and portfolios exceeding $5M annually.
• Develop and execute account-level strategies that drive retention, expansion, and value realization across multiple contracts, projects, and stakeholder groups.
• Lead executive relationships within agencies; act as a trusted advisor on technology enablement, compliance, and program outcomes.
• Partner cross-functionally with Sales, Delivery, Product, and IS leadership to influence account strategy, product direction, and resource prioritization.
• Proactively identify growth opportunities, renewal risks, and strategic initiatives to strengthen customer engagement and expand account value.
• Mentor and guide Customer Success Managers on best practices for account planning, business reviews, and government relationship management.
• Serve as an escalation point for high-visibility issues or strategic decision-making, balancing customer advocacy with company goals.
• Collaborate with leadership to define and refine processes, templates, and best practices for the Customer Success organization.

Senior Customer Success Manager

Senior Customer Success Manager managing complex Federal customer accounts and driving technology adoption at Casepoint. Developing strategies for retention and value realization across diverse stakeholder groups.

sales-operations-manager

• Develop and execute a comprehensive enablement roadmap that aligns with go-to-market goals, product launches, and quarterly revenue objectives.
• Partner with Marketing and Sales Leadership to identify skill gaps and deliver targeted enablement initiatives for new and tenured reps including account executives, business development directors, BDRs, and customer service/success teams.
• Own the onboarding program for new sales hires, ensuring full productivity ramp within 90 days.
• Maintain and continuously improve sales playbooks, messaging frameworks, and objection-handling guides.
• Create a formal training and coaching program that includes:
• Deliver regular training on the Casepoint sales methodology, product positioning, and buyer personas.
• Create certification programs for product knowledge, discovery skills, proposal development, and RFP responses.
• Conduct coaching sessions with AEs, AMs, and BDRs on opportunity identification, SQL management, and storytelling.
• Reinforce new learning that comes from product launches or product updates
• Synthesize insights from sales, customer success, and customers to inform sales strategy and marketing approach
• Monitor market trends, regulatory changes, and emerging opportunities in legal technology and adjacent markets
• Develop deep expertise in customer personas, buying journeys, and decision criteria across corporate legal, law firms, and government segments
• Partner with RevOps to optimize CRM workflows (Salesforce), pipeline visibility, and reporting.
• Track enablement effectiveness through KPIs such as time-to-first-deal, win rate, average deal size, and ramp time.
• Use data-driven insights to improve onboarding, messaging adoption, and process adherence.
• Leverage existing sales enablement systems and ensure up-to-date materials for all product lines and buyer segments.
• Collaborate with Product Marketing to align messaging, case studies, and assets with buyer stages.
• Work with our proposal, security, and compliance teams to streamline documentation processes for RFP/RFI responses.

Sales Enablement Manager

Sales Enablement Manager to design, implement, and scale programs for enterprise SaaS sales teams. Focus on driving predictable revenue growth and aligning enablement with product marketing and sales.

OPEXUS

About the company

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5 jobs found

Associate Technical Support Engineer

OPEXUS

Help Desk Manager

OPEXUS

Marketing Communications Manager

OPEXUS

Senior Customer Success Manager

OPEXUS

Sales Enablement Manager

OPEXUS