Customer Support Expert assisting users with financial software and solving client inquiries. Engaging in continuous professional development and contributing to teamwork in a hybrid environment.
About the role
- Key Account Executive managing client retention and growth for OPENLANE's Key Accounts team. Providing superior customer service through effective communication and problem-solving.
Responsibilities
- Serve as the main point of contact for clients within your assigned book of business
- Facilitate seamless communication across departments to provide efficient solutions to client issues
- Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments
- Understand and react to the competitive landscape
- Document all customer interactions and maintain accurate records in our CRM
- Adapt to changing priorities and provide support in unexpected situations
- Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business
Requirements
- College degree or equivalent professional experience
- 2-3+ years in a customer focused, industry specific, or account management position; preferred
- Superior communication skills, able to clearly articulate ideas and concepts
- Intermediate knowledge of both Microsoft Office and Google Suite products
- Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred
- Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment
- Ability and willingness to travel to or within assigned region, roughly 50% of the time every month
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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