Construction Project Management Director overseeing the planning and implementation of water and Direct Air Capture facilities. Leading teams to ensure projects are delivered on time and within budget.
About the role
- Strategy Project Manager leading customer engagement strategies at a Gothenburg company. Collaborating with global teams and driving customer support excellence in a hybrid environment.
Responsibilities
- Drive the global Customer Engagement agenda by leading specialist teams in customer communication and support
- Ensure strong operational alignment between HQ and markets
- Secure the prerequisites needed for efficient operations
- Play a central role in future-proofing and delivering strategies that strengthen customer support and communication
- Drive loyalty, customer satisfaction and world-class operations
- Manage and optimize the budget for Customer Engagement initiatives
- Responsible for ownership resolution areas within commercial goodwill, technical goodwill and buybacks
Requirements
- A bachelor's degree in Business Administration, Communication, Customer Experience, or a related field
- Minimum 3 years people management experience
- At least 5-7 years of experience in customer engagement, customer support, customer communication, or a similar CX-focused role, preferably at a senior or leadership level
- Strong knowledge of customer engagement frameworks, communication principles, and support operations
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience collaborating across multiple countries, cultures, and time zones
- Preferably experience in coordinating urgent response and delivering clear, timely communication under pressure.
- Contact center experience, understanding performance driving concepts and KPIs
- A high level of discretion when handling confidential or sensitive information
- Experience in handling escalated customer cases
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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