Hybrid Solutions Engineer

at OpenAI

• Job title: Solutions Engineer
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Switching
• Location requirements: Hybrid, Singapore

About the role

• Solutions Engineer ensuring customers achieve business value from ChatGPT and OpenAI API through pre-sales expertise and support. Collaborating with stakeholders and technical teams to deliver tailored solutions.

Responsibilities

• Deliver an exceptional pre-sales customer experience.
• Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions.
• Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning.
• Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience.

Requirements

• 7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product.
• Solid track record of delivering and scaling an exceptional pre-sales customer experience.
• Experience providing higher level security and compliance support as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products.
• Exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
• Personally committed to fostering the safe and ethical evolution of AI.

Benefits

• Relocation assistance