About the role

Product Manager leading vision, strategy, and execution for internal systems at OpenAI's IT organization. Collaborating cross-functionally to deliver effective, secure, and reliable platforms.

Responsibilities

Define and evolve product vision and roadmaps for core internal systems and platforms
Ensure tools enable productivity, scale securely, and deliver a seamless employee experience
Align priorities across IT, engineering, security, workplace and operational teams
Translate operational workflows and technical constraints into clear product requirements
Partner with engineering, security, and IT teams to ship reliable, well-designed systems
Use OpenAI models and existing internal capabilities to simplify processes, reduce toil, and increase autonomy and efficiency
Validate impact in production, and scale improvements over time
Define success metrics and measure user experience, operational efficiency, and system reliability
Use data, telemetry, usage insights, and feedback loops to drive prioritization and continuous improvement
Deliver measurable reductions in friction and support effort
Develop deep understanding of identity, access, onboarding, endpoint, and network systems
Understand systems end-to-end, from identity and access to endpoints and network surfaces
Serve as a voice of the user, balancing usability, scale, reliability, and security requirements

Have 10+ years of product management or closely related experience, including leading complex, cross-functional products or platforms in high-growth or enterprise environments.
Have a strong record of driving product strategy and execution for complex internal systems and applications, taking products from 0 to 1 and scaling from 1 to 10.
Bring systems thinking and technical depth to partner with IT, platform engineering, and security.
Lead with clarity and curiosity, guide autonomous teams, bring focus in ambiguity, define measurable outcomes, and iterate based on user feedback and data.
Have a software engineering background with an understanding of modern architectures, APIs, Python, and front-end frameworks such as React, enabling close collaboration with engineering teams.
Thrive in fast-changing environments where secure, reliable, and intuitive systems power people’s ability to do their best work.
Are excited to build on OpenAI models and internal agentic platforms, and to use our own technology to improve how we operate.

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.