SLA Renewals Manager maximizing commercial outcomes while supporting global sales functions at Riedel Communications. Driving SLA sales revenue and managing strategic partnerships within the industry.
Responsibilities
Commercially helping drive direct and indirect opportunities – maximizing the commercial outcome whilst delivering compelling commercial propositions to our customers
Supporting global sales functions in defining the appropriate service offerings and pricing to respond to customer requirements
Develop and implement an action plan specifying a strategy for increasing SLA sales revenue including a targeted account list
Be able to sell both directly and in conjunction with channel partners (agents, distributors, system integrators and dealers)
Develop sales, marketing and support strategies with these partners
Manage the implementation of these strategies
Provide activity reports to the Executive Director of Customer Success and Sales on each account contacted, forecasted business and planned activity
Lead customer negotiations across both commercial and contractual terms
Develop appropriate relationships with various support departments in the company
Requirements
Experience in commercial / financial / legal/ contract management
Ability to understand and draft SLA contractual clauses
Sales experience of negotiating complex and large service packages
Understanding of service organisations and industry standards
Highly competent with all Microsoft packages, with the ability to use complex formulas in Excel
Experience desirable using CRM systems, especially SalesForce.com
Articulate and well presented
Assertive but personable and able
Proactive
Polished communication skills both verbal and written
Excellent planning skills
Able to work flexible hours as deadlines require
Benefits
Life and Work balance through our flexible working time system including mobile working in a hybrid model
Career booster with numerous individual development and training opportunities
Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters
We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.
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