Hybrid SLA Renewals Manager

at RIEDEL Communications

• Job title: SLA Renewals Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: SFDC
• Location requirements: Hybrid, Wuppertal, Germany

About the role

• SLA Renewals Manager maximizing commercial outcomes while supporting global sales functions at Riedel Communications. Driving SLA sales revenue and managing strategic partnerships within the industry.

Responsibilities

• Commercially helping drive direct and indirect opportunities – maximizing the commercial outcome whilst delivering compelling commercial propositions to our customers
• Supporting global sales functions in defining the appropriate service offerings and pricing to respond to customer requirements
• Develop and implement an action plan specifying a strategy for increasing SLA sales revenue including a targeted account list
• Be able to sell both directly and in conjunction with channel partners (agents, distributors, system integrators and dealers)
• Develop sales, marketing and support strategies with these partners
• Manage the implementation of these strategies
• Provide activity reports to the Executive Director of Customer Success and Sales on each account contacted, forecasted business and planned activity
• Lead customer negotiations across both commercial and contractual terms
• Develop appropriate relationships with various support departments in the company

Requirements

• Experience in commercial / financial / legal/ contract management
• Ability to understand and draft SLA contractual clauses
• Sales experience of negotiating complex and large service packages
• Understanding of service organisations and industry standards
• Highly competent with all Microsoft packages, with the ability to use complex formulas in Excel
• Experience desirable using CRM systems, especially SalesForce.com
• Articulate and well presented
• Assertive but personable and able
• Proactive
• Polished communication skills both verbal and written
• Excellent planning skills
• Able to work flexible hours as deadlines require

Benefits

• Life and Work balance through our flexible working time system including mobile working in a hybrid model
• Career booster with numerous individual development and training opportunities
• Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters
• We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.