IT Support Specialist providing day - to - day IT support for colleagues at Pliant. Troubleshooting technical issues across macOS and Windows environments in a hybrid setup.
About the role
- IT Support Specialist managing IT infrastructure and providing support for Windows and Mac systems. Ensuring onboarding processes and troubleshooting technical issues for the IT team.
Responsibilities
- Managing and maintaining IT Infrastructure
- Ensuring seamless onboarding and offboarding processes
- Providing support for both Windows and Mac systems
- Troubleshooting and resolving issues related to applications and Microsoft 365 services
- Drive efficient laptop management using Jamf and Intune
- Developing and implementing security protocols
- Proactively managing endpoint security threats
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field.
- 5+ years of experience in system administration.
- Demonstrated proficiency in Windows, Meraki and macOS environments.
- Extensive hands-on experience with Microsoft Intune, JAMF, Entra, Google Workspace, SharePoint, Teams, and Microsoft 365 admin.
- Proven ability to troubleshoot complex issues, particularly within the Microsoft 365 suite.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and different departments.
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, JAMF Certified Associate) are a significant advantage.
Benefits
- Health insurance
- Retirement plans
- Professional development
- Flexible work arrangements
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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