Vendor Analyst managing vendor contracts, renewals, and spend control at McCarthy Tétrault. Overseeing procurement and financial management in a collaborative hybrid environment.
About the role
- Customer Support Analyst ensuring excellence in artist launch processes at Onimusic. Providing active and reactive support and managing communications with clients and project details.
Responsibilities
- Handle inbound and outbound support for members via WhatsApp and phone, providing assistance and resolving inquiries.
- Manage external communications, monitoring email daily (including sending documentation and proposals).
- Maintain frequent contact with artists' management offices in the context of releases/projects.
- Monitor the progress of releases and projects, ensuring processes are proceeding as expected.
- Be responsible for all launch activities and for managing copyright clearances.
- Manage the support ticket flow from opening to closure.
- Take direct responsibility for registering members.
- Keep customer records rigorously up to date and organized (including separation of invitations).
- File and organize all project inputs and documentation in Google Drive.
Requirements
- Intermediate proficiency in Microsoft Office.
- Must be responsible, highly organized, and committed.
- Excellent communication skills.
- Experience in customer service/support.
- Analytical ability.
- Experience with task management tools and WhatsApp Business.
- Currently enrolled in or graduated from higher education (college/university).
Benefits
- Health insurance
- Dental insurance
- Home-office allowance
- Food allowance (Vale Alimentação)
- Life insurance
- Fuel allowance
- Meal voucher (Vale Refeição)
- Transportation voucher
- Parking
- Flexible hours
- Gympass
- Caju
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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