Hybrid Mid-level Customer Support Analyst

Posted yesterday

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About the role

  • Handle inbound and outbound support for members via WhatsApp and phone, providing assistance and resolving inquiries.
  • Manage external communications, monitoring email daily (including sending documentation and proposals).
  • Maintain frequent contact with artists' management offices in the context of releases/projects.
  • Monitor the progress of releases and projects, ensuring processes are proceeding as expected.
  • Be responsible for all launch activities and for managing copyright clearances.
  • Manage the support ticket flow from opening to closure.
  • Take direct responsibility for registering members.
  • Keep customer records rigorously up to date and organized (including separation of invitations).
  • File and organize all project inputs and documentation in Google Drive.

Requirements

  • Intermediate proficiency in Microsoft Office.
  • Must be responsible, highly organized, and committed.
  • Excellent communication skills.
  • Experience in customer service/support.
  • Analytical ability.
  • Experience with task management tools and WhatsApp Business.
  • Currently enrolled in or graduated from higher education (college/university).

Benefits

  • Health insurance
  • Dental insurance
  • Home-office allowance
  • Food allowance (Vale Alimentação)
  • Life insurance
  • Fuel allowance
  • Meal voucher (Vale Refeição)
  • Transportation voucher
  • Parking
  • Flexible hours
  • Gympass
  • Caju

Job title

Mid-level Customer Support Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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