Technical Customer Support Agent providing support and troubleshooting for webhosting and domain customers. Engage in product development actively while ensuring excellent customer service in a hybrid setup.
About the role
- IT Manager for Pricing and Contracting at Johnson & Johnson. Leading product management and Agile processes for technological solutions in healthcare.
Responsibilities
- Define and communicate the vision with key partners, ensuring alignment with business goals and priorities.
- Work closely with cross-functional teams, including supply chain, commercial and enterprise functions to capture requirements and prioritize for product release.
- Define AI requirements, evaluate feasibility, and prioritize AI-enabled functionality.
- Develop, maintain, and prioritize the product backlog based on business value, customer feedback, and technical feasibility.
- Serve as the primary liaison between technical teams and business partners; understand the technical aspects of our contracting products and how they integrate with broader systems.
- Lead the Agile development process, facilitating sprint planning, reviews, and retrospectives to ensure timely and high-quality product delivery.
- Conduct market research and competitive analysis to identify trends, opportunities, and challenges within the contracting landscape.
- Partner with teams for user acceptance testing (UAT) to ensure product features meet user requirements and perform as expected.
- Develop user guides and training materials, and conduct training sessions for internal teams and clients to ensure successful product adoption.
- Establish and track objectives and key results (OKRs) to evaluate product performance, user satisfaction, and overall success of contracting initiatives.
Requirements
- A minimum of a Bachelor’s degree is required.
- 8 years of related technology experience in a technical field.
- Demonstrated track record of delivering IT solutions and driving product outcomes.
- Strong leadership, influencing, and cross functional partnering skills.
- Hands-on experience with Agile development, SDLC, and risk/security management practices.
- Excellent written and verbal communication skills; ability to present to both technical and business audiences.
- Experience coordinating UAT, training, and change management for enterprise users.
- Knowledge and experience with Model N Cloud platforms and sell side contracting is preferred.
- Experience with project and portfolio management.
- Experience with Appian or similar low-code platforms.
- Experience Integrating AI-driven features into digital products or platforms.
- People leadership skills.
- Experience in encouraging a culture which promotes high-performing teams.
- Experience working with various integration platforms is preferred.
- Familiarity with ERP systems, SAP Commerce Cloud, BTP, Webmethods, and Apigee are preferred.
Benefits
- Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
- This position is eligible to participate in the Company’s long-term incentive program.
- Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
Job title
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Location requirements
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