About the role

  • Dialer Platform Engineer at OneMain Financial configuring outbound campaigns across systems. Collaborating with Strategy, Compliance, and IT to ensure effective dialing performance.

Responsibilities

  • Build and configure outbound dialer campaigns across legacy and CCaaS platforms
  • Design and manage calling lists, including segmentation, suppression, and dynamic rule application
  • Implement pacing, retry logic, and time-zone controls based on campaign strategy
  • Analyze campaign performance metrics (e.g., contact rate, penetration, abandon rate)
  • Troubleshoot and resolve issues impacting dialing performance in real time
  • Collaborate with Strategy, Compliance, and IT teams to align configurations with business goals
  • Maintain documentation for campaign builds and updates to ensure audit-readiness

Requirements

  • HS Diploma / GED
  • Minimum 2 years’ experience working in outbound dialing platforms (e.g., Alvaria, NICE, Genesys)
  • Ability to work with complex datasets and segmentation logic
  • Familiarity with regulatory dialing restrictions (e.g., TCPA, FDCPA)
  • Adaptability to support multiple lines of business simultaneously
  • Knowledge of call center operations and metrics (e.g., service level, average handle time, occupancy)

Benefits

  • Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Paid time off (15 days’ vacation per year, prorated based on start date)
  • Paid sick leave as determined by state or local ordinance (prorated based on start date)
  • 11 Paid holidays (4 floating holidays, prorated based on start date)
  • Paid volunteer time (3 days per year, prorated based on start date)

Job title

Dialer Platform Engineer

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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