Platform Engineer II for observability team at Kraken, focusing on optimizing monitoring and ensuring performance reliability in energy management systems.
About the role
- Dialer Platform Engineer at OneMain Financial configuring outbound campaigns across systems. Collaborating with Strategy, Compliance, and IT to ensure effective dialing performance.
Responsibilities
- Build and configure outbound dialer campaigns across legacy and CCaaS platforms
- Design and manage calling lists, including segmentation, suppression, and dynamic rule application
- Implement pacing, retry logic, and time-zone controls based on campaign strategy
- Analyze campaign performance metrics (e.g., contact rate, penetration, abandon rate)
- Troubleshoot and resolve issues impacting dialing performance in real time
- Collaborate with Strategy, Compliance, and IT teams to align configurations with business goals
- Maintain documentation for campaign builds and updates to ensure audit-readiness
Requirements
- HS Diploma / GED
- Minimum 2 years’ experience working in outbound dialing platforms (e.g., Alvaria, NICE, Genesys)
- Ability to work with complex datasets and segmentation logic
- Familiarity with regulatory dialing restrictions (e.g., TCPA, FDCPA)
- Adaptability to support multiple lines of business simultaneously
- Knowledge of call center operations and metrics (e.g., service level, average handle time, occupancy)
Benefits
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Kubernetes Platform Engineer focusing on Cloud technologies and Kubernetes at Enlighten. Play a key role in advancing innovative technology solutions with hybrid work flexibility.
Senior AI Developer Platform Engineer responsible for building AI - augmented software delivery platform at Lirio. Collaborating with teams to ensure seamless integration within existing systems.
Senior AI Platform Engineer at Lirio driving Precision Nudging health interventions through architectural design and modern AI workflows. Collaborating across teams to ensure safe and effective AI operations.
Platform Engineer at 3E working on cloud - based and on - premises infrastructure. Collaborating with teams to support infrastructure projects and ensure security compliance.
Platform Engineer focusing on AWS services and infrastructure modernization for a cloud - based POS provider. Responsibilities include design, deployment, and mentoring in engineering best practices.
Lead Platform Engineer enhancing Humana's advanced healthcare solutions. Overseeing enterprise platform services and driving modernization initiatives across teams and systems.
Senior Platform Engineer contributing to scalable and resilient healthcare technology and AI solutions at Humana. Focused on cloud infrastructure modernization and automation best practices for operational excellence.
Network Automation Platform Support Engineer focused on supporting and maintaining automation and data platforms at Fiserv. Involves collaboration with engineering teams for improved processes and solutions.
Senior AI Platform Engineer designing and implementing AI infrastructures at leading financial services company. Utilizing big data platforms and mentoring engineers in AI best practices.