Account Manager role responsible for supporting Ad Sales teams at Comcast Advertising. Managing databases, developing reports, and ensuring client satisfaction through effective project management.
About the role
- Account Manager supporting a portfolio of mid-market clients in employee benefits. Managing client relationships, coordinating service needs, and executing strategic plans.
Responsibilities
- Manage the day-to-day service needs of a defined block of mid-market clients, typically fully insured and ranging from 100 to 1,000 lives
- Partner with the lead Benefit Consultant to support renewal preparation, carrier/vendor coordination, and ongoing strategy execution
- Serve as the main point of contact for client questions, service requests, and issue resolution throughout the year
- Coordinate internal team resources to execute tasks related to plan design changes, compliance deliverables, open enrollment, and employee communication
- Track timelines, deliverables, and open items to ensure client commitments are met with efficiency and follow-through
- Learn and grow your understanding of alternative funding models (e.g., self-funding, level-funding) to prepare for future opportunities in more complex account support
- Support data gathering, benchmarking, reporting, and project management activities in partnership with internal analysts and engagement specialists
- Build trust-based client relationships through responsiveness, accuracy, and attention to detail
Requirements
- 3+ years of experience in employee benefits account management or group insurance (brokerage or carrier experience preferred)
- Strong grasp of fully insured benefit plans and general employee benefits administration
- Interest in learning about self-funded and alternative funding strategies
- Excellent project management and organizational skills
- Professional and proactive communication style — both written and verbal
- Team player who thrives in a fast-paced, service-oriented environment
- Working knowledge of all Microsoft Office products especially excel and PowerPoint, required
- Experience with database applications, a plus.
- Bachelor’s Degree, preferred
- Life & Health License (or ability to obtain within first 90 days)
Benefits
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
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