Service Excellence Manager at OneAmerica Financial maximizing profitability through customer and broker relationships. Enhance sales communication and coordinate renewal processes in a remote setup.
Responsibilities
Maximize profitability by servicing and retaining the in-force book of business
Lead activities aimed at deepening relationships with customers and brokers
Enhance relationships with sales reps, underwriting and brokers
Serve as the primary point person after business implementation for brokers and policyholders
Actively participate in renewal delivery, plan design changes, re-enrollments
Operational maintenance of inforce accounts
Requirements
3-5 years of service related or sales experience in Employee Benefits
Associate or bachelor's degree recommended, high school diploma required
Position requires life and Health license
Excellent analytical and problem-solving skills
Excellent verbal and written communication skills
Strong organizational skills, attention to detail and interest in learning
Detail oriented
Or any combination of education and experience which would provide an equivalent background.
Benefits
Medical & prescription, dental, vision insurance
Health Savings Account & Flexible Spending Accounts
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