Group Product Manager leading strategy and execution of title data and workflow products at First American. Ensuring compliance and operational effectiveness in a regulated environment.
About the role
- Product Manager leading product management for digital customer experience solutions at Insulet Corporation. Collaborating with cross-functional teams and driving product strategy to optimize customer journey.
Responsibilities
- Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
- Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals
- Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
- Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet
- Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies
- Works closely with the Sr. Product Manager and business stakeholders to define and prioritize the team’s feature backlog
- Works closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey
- Develops process flows to illustrate the impact on operations because of the new or improved capabilities
- Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics
- Works closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams
- Maintains the conceptual and technical integrity of the features for the team
- Provides input into release timelines and investigates alternate paths forward on potential timing options
- Drives scope tradeoff evaluations on feature implementation
- Participates in usability studies to bring voice of the customer on a feature to the team
- Supports the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements
- Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs)
Requirements
- Bachelor's degree and 5+ years of relevant work experience.
- 5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.
- Knowledgeable of IT systems development strongly preferred
- Familiarity with Web and CRM platforms strongly preferred
- Demonstrates strong communication skills with audiences with various levels of technical background.
- Experience in digital customer experience/success is preferred
- Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
- Strong problem-solving skills for complex business challenges.
- Passion to continuously improve processes and practices.
- Diabetes experience or knowledge a plus
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- And additional employee wellness programs
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