Hybrid Product Manager

at Diabetes Youth Families

• Job title: Product Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $135,450 - $203,175 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Acton, United States

About the role

• Product Manager leading product management for digital customer experience solutions at Insulet Corporation. Collaborating with cross-functional teams and driving product strategy to optimize customer journey.

Responsibilities

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
• Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with cadence of new innovations, and maximize return on investment
• Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet
• Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies
• Works closely with the Sr. Product Manager and business stakeholders to define and prioritize the team’s feature backlog
• Works closely with the Product Marketing Manager to understand the Insulet customer journey and product launch strategies that will impact business processes across the customer journey
• Develops process flows to illustrate the impact on operations because of the new or improved capabilities
• Defines features with acceptance criteria, dependencies, assumptions, risks, and success metrics
• Works closely with technical architects to obtain high-level work estimation (t-shirt size) and solution designs for release planning, ensuring consistency across all work within delivery teams
• Maintains the conceptual and technical integrity of the features for the team
• Provides input into release timelines and investigates alternate paths forward on potential timing options
• Drives scope tradeoff evaluations on feature implementation
• Participates in usability studies to bring voice of the customer on a feature to the team
• Supports the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements
• Serves as 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in sprint tradeoffs)

Requirements

• Bachelor's degree and 5+ years of relevant work experience.
• 5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.
• Knowledgeable of IT systems development strongly preferred
• Familiarity with Web and CRM platforms strongly preferred
• Demonstrates strong communication skills with audiences with various levels of technical background.
• Experience in digital customer experience/success is preferred
• Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment
• Strong problem-solving skills for complex business challenges.
• Passion to continuously improve processes and practices.
• Diabetes experience or knowledge a plus

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs