Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Digital Operations Specialist analysing customer behaviour to enhance onboarding processes at OM Bank. Collaborating cross-functionally to drive measurable improvements in conversion rates.
Responsibilities
- Analyse structured and unstructured data to identify drop-off points and behaviour patterns
- Build dashboards and reports tracking onboarding funnel performance
- Collaborate with engineering and operations to implement workflow changes
- Recommend UX, process, and communication enhancements based on insights
- Produce weekly and monthly onboarding performance reports
- Document processes, findings, and improvement roadmaps
Requirements
- Proficiency with data analytics tools (e.g., SQL, Python, Power BI)
- Ability to analyse large data sets and create funnel analytics
- Experience with customer journey mapping and behavioural analytics tools (e.g. Braze)
- Sound understanding of the Software development lifecycle
- Experience in digital financial services, fintech, payments, or consumer digital products
- Understanding of KYC, onboarding compliance, and risk-related processes
- Familiarity with mobile app user experience best practices
- Strong problem-solving and root-cause analysis ability
- Excellent communication—able to convert data into narratives and actionable insights
- Detail-oriented with a continuous improvement mindset
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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