Customer Service Associate handling inquiries and support in a medical technology context at BioStem Technologies. Engaging in customer service, order processing, and team collaboration.
About the role
- Customer Support Associate Manager handling international EDI/Wholesale/B2B orders for a beauty brand. Collaborating with teams and providing solution-oriented support for customers.
Responsibilities
- Manually enter orders for non-EDI customers, gratis, special promotions and other internal requests
- Review and release wholesale sales orders for processing to customers
- Communicate any required order changes or special instructions to the warehouse
- Communicate internally regarding expected shipping schedule. Ensure that orders are shipping within the required ship window/to be delivered by the required date
- Manage the flow of EDI based transactions, processing all aspects of EDI applying bulks to orders, resolving errors, reviewing daily EDI summary, set-up and testing
- Provide support for all customer related inquiries. Assist various internal departments in resolving any issues reported by customers
- Manage inventory allocations for product with limited availability/launches
- Manage the tracking of samples and notifying the internal team when there are issues with orders received
- Providing tracking and order status information to stakeholders where needed
- Review routing guides and vendor compliance manuals. Provide internal support to various internal departments related to EDI testing and new customer set up.
- Assist in researching and resolving vendor chargebacks when necessary
- Return authorization processes and communication
- Assist with special projects as needed
Requirements
- 2+ years’ progressive experience within customer support / operations environments
- Bachelor’s degree preferred
- Attention to detail, organizational skills and proven communication expertise required
- B2B experience required
- EDI and Netsuite experience are preferred
- Has a sense of urgency in managing time and while accomplishing tasks
- Must have exceptional computer skills, including Excel, Access, and other Microsoft Office products
- Ideal candidate has beauty experience and/or passion and excitement for the beauty category
Benefits
- Competitive compensation
- Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
- Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
- Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
- Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
- Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
- Products: Twenty (20) free products per year, plus a friends and family discount
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