Site Engagement Associate Director developing and overseeing oncology partnerships for clinical trials. Engaging with key sites to ensure high - quality and timely results in clinical research.
About the role
- Director of Delivery overseeing complex project delivery initiatives for Octal Philippines Inc. Leading a high-performing team and fostering relationships with stakeholders to ensure successful project outcomes.
Responsibilities
- Manage end-to-end service delivery processes, including service activation, change, and termination.
- Ensure all delivery activities meet SLAs, customer requirements, and internal standards.
- Improve service provisioning performance and reduce delivery delays.
- Act as the main delivery point of contact between Sales, Engineering, and Operations.
- Resolve delivery issues and handle escalations for critical enterprise customers.
- Maintain delivery SOPs, KPIs, and basic operational dashboards.
- Ensure provisioning aligns with service assurance processes (monitoring, incident, and change management).
- Support root cause analysis and drive improvements for delivery-related issues.
- Ensure compliance with governance, audit, and regulatory requirements.
- Lead, coach, and develop the IT Delivery team.
Requirements
- Bachelor’s degree in IT, Engineering, Telecommunications, or related fields.
- Minimum 5 years of experience in IT or service delivery, with leadership experience preferred.
- Experience managing enterprise service provisioning and inventory.
- Familiar with SaaS Product (E-Money, Loyalty, E-Commerce).
- Understand financial regulation di PH.
- Understand proper ITSM procedure to be able to advise process improvement.
- Strong coordination, communication, and problem-solving skills.
- Able to manage multiple priorities in a fast-paced environment
Benefits
- Gov't Mandatory.
- Others will be discuss
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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