IT employee providing 1st and 2nd level support via centralized ticket system. Collaborating with regional clusters in Germany and managing user accounts in Microsoft environments.
About the role
- Managed Services Engineer responsible for supporting client IT environments with a focus on Microsoft cloud and on-premises technologies. Collaborates with clients, providing management, troubleshooting, and best practices.
Responsibilities
- Provide remote and on-site support for client environments
- Perform regular health checks, monitoring, and patch management
- Act as Level 1 and Level 2 support for system and network issues
- Collaborate with project teams for system upgrades and migrations
- Document system configurations and procedures
Requirements
- Experience with Microsoft 365, Azure, and Server/Desktop infrastructures
- Administration of Active Directory, Exchange Online, SharePoint Online, and Teams environments
- Azure infrastructure services familiarity (virtual machines, networking, identity management, and security)
- Level 1 and Level 2 support capabilities
- Great troubleshooting skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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