Customer Success Manager responsible for business impact across complex Signature clients. Utilizing MuleSoft expertise to enhance customer value and align with business goals.
About the role
- Branch Manager responsible for the growth and success of branch operations at Municipal Credit Union. Leading a team, ensuring operational excellence, and fostering a culture of accountability and collaboration.
Responsibilities
- Accountable for efficiently managing all branch operations, staffing, and business development activities
- Drive branch performance and sales growth, inspiring teams through leadership and collaboration
- Assist in the creation, implementation, and achievement of the branch business plans to meet organizational goals
- Ensure timely execution of all required documentation
- Oversee the branch’s profit and loss (P&L)
- Drive growth in new members, deposits, and loans leveraging tools like the Branch Scorecard to analyze performance and strategy
- Collaborate effectively with Retail and with other departments
- Promote a culture of high performance and continuous improvement, ensuring staff understand how daily actions connect to broader org goals
Requirements
- Bachelor’s degree required
- Degree in business management/administration or equivalent work experience preferred
- Minimum 5 years of branch or managerial experience required
- Highly ethical and committed to MCU’s core values
- Strong leadership and interpersonal skills
- Proven ability to coach, develop and retain a highly engaged team
- Willingness to enthusiastically manage constantly changing priorities
- Proven results in sales, service and operations including meeting or exceeding set objectives
- Excellent written and verbal communication skills
- Excellent organizational ability in a high-pressure environment
- Availability of working overtime and Saturdays is required
- Demonstrated ability to coach, motivate, and hold staff accountable
- Demonstrated success in planning, organizing, and leading people and activities
- Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail
- Effective problem-solving skills and demonstrated ability to maintain composure when interacting with members and MCU team
- Technologically proficient, including Microsoft suite and digital banking tools
Benefits
- Competitive compensation
- Medical and dental benefits
- 401K with employer match
- Flexible paid time off
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