Hybrid Practice Director 2 – Primary Care

at Northwest Permanente

• Job title: Practice Director 2 – Primary Care
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Portland, United States

About the role

• Practice Director overseeing Primary Care operations in Oregon, managing healthcare delivery and departmental leadership with strategic oversight across multiple offices.

Responsibilities

• Oversee daily service area for Primary Care operations, ensuring quality, service standards, and continuous performance improvement.
• Monitor industry trends and benchmarks to guide strategy and maintain departmental leadership.
• Partners with KP, specialty departments, and physician leaders to manage clinician resources and support operational goals.
• Coach clinicians and teams to improve performance and service delivery.
• Train and mentor new leaders across NWP, Health Plan, and labor groups.
• Provide strategic analysis to identify cost saving, service enhancing, and quality of work life opportunities.
• Partner with KP leaders and primary care leaders to optimize appointment supply and demand.
• Develop reporting tools, communication plans, and training to support business strategies.
• Prepare reports, business cases, and operational analyses for decision making.
• Lead assigned regional projects to support strategic and operational initiatives.
• Manage departmental budgeting, financial monitoring, and cost management priorities.

Requirements

• Masters in business/health care administration or bachelor’s plus six years of related experience, with at least five years of healthcare/business leadership.
• Experience in financial management, budgeting, program development, quality improvement, and project management.
• Strong analytical skills with the ability to interpret complex data and drive performance improvement.
• Demonstrated ability to lead in a culturally diverse environment and support culturally competent care.
• Solid understanding of clinical and operational workflows, licensure requirements, and scope of practice concepts.
• Proven capability in change management and process improvement within complex healthcare settings.
• Excellent verbal and written communication skills; ambulatory care and supply demand modeling experience preferred.

Benefits

• 15% employer contribution to retirement programs, including pension
• 90% employer-paid health plan
• Tuition Reimbursement
• Child Care Benefits
• Flexible Work Schedules
• Paid Parental Leave
• Self-Care Days + Paid Time Off