E - commerce & Customer Experience Specialist creating flawless customer experiences at Nordic Knots. Involved in advising customers on interior design to ensure best - in - class shopping experiences.
About the role
- E-commerce & Customer Experience Specialist guiding customers in interior design and product selections. Managing e-commerce operations and ensuring a seamless shopping experience for Nordic Knots.
Responsibilities
- Advise and guide customers on interior design choices and product selections via email, chat, or phone.
- Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.
- Manage returns, process refunds, and support logistical needs across the shopping journey.
- Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
- Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.
Requirements
- Degree in Interior Design or a related field.
- Professional experience in interior design and customer advisory roles.
- Native-level fluency in English with excellent written communication skills.
- Previous experience working in customer service, e-commerce, or client-facing roles.
- Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once.
- Proactive, adaptable, and energized by working in a fast-paced, start-up environment.
- Zendesk experience is a plus.
- Fluent in French is a plus.
Benefits
- We are a fun and driven team with high ambitions.
- We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged.
- At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.
- At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.
Job title
Job type
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Not specified
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