Associate connecting industry experts to consulting firms using AI - powered technology. Involved in research and communication across various sectors to fulfill client requests.
About the role
- Client Care Specialist providing financial assistance and support to clients at Credit Counselling Society. Offering empathetic communication and resources to help clients manage their financial concerns.
Responsibilities
- The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances.
- This role is an ambassador for the organization, building trust with clients and offering them an empathetic and calming presence during challenging circumstances.
- You will need to use active listening skills to ensure you are providing the appropriate resources and supports for a client, depending on their specific situation.
- You will use your judgment to determine how to best help the client, easing their concerns and connecting them with a Credit Counsellor when appropriate, or other resources where applicable.
- Part of this role will involve reaching out to clients who have asked us to contact them, to go through the intake process.
- Your role will also include fulfilling a number of administrative tasks to support their success during their relationship with CCS.
Requirements
- One to two years of customer service experience required; call centre experience preferred.
- Availability to work variable shifts, scheduled between 8:00 am - 6:00 pm (Pacific Time), with a Saturday shift once each month.
- Professional and empathetic manner, demonstrating active listening skills, and the ability to connect with clients and convey information accurately.
- Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
- Positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
- Strong organizational abilities, including the ability to switch between tasks quickly and occasionally manage simultaneous conversations while ensuring attention to detail.
- Fluency in French is an asset.
Benefits
- Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
- A comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
- A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases at 5th and 10th anniversaries).
- Educational reimbursements (up to $2,500/year).
- The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
- Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
- Employee and family assistance program that offers counselling support as well as a wide variety of support resources.
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