DevOps Engineer ensuring stability, scalability, and reliability of justtrack's SaaS platform. Collaborate with development teams, manage cloud infrastructure, and enhance CI/CD processes.
About the role
- SaaS SRE lead ensuring service reliability and quality for Nokia's SaaS business. Leading technical initiatives and enhancing operational processes for cloud-native services.
Responsibilities
- Recover, restore, and build self-recovery capability for cloud-native services and components (AWS, GCP and Azure)
- Ensure Service Assurance for SaaS applications (use cases) deployed across all public cloud hyperscaler providers that CNS SaaS will have.
- L1/L2 Site Reliability Engineering Operations (event & incident management, change management and execution, security and privacy compliance remediation and mitigation)
- Provide technical and operational leadership over Agile DevOps practices including documentation, iteration, planning, scheduling, coordinating and executing
- Help devise and execute strategies for accomplishing service assurance improvements using creative and cost-effective means and methods
- Encourage and foster SRE contribution and input/participation in continuous service improvements – both technical and procedural
- Collaborate with team members and peers/partner organizations to determine and define best practices that bring benefits to SRE Operations and the SaaS organization
- Work with Product Managers and R&D teams of SaaS applications (use cases) to determine and support service-level agreements (SLAs), service-level indicators (SLIs) and service-level objectives (SLOs)
Requirements
- 12+ years of operations, support, SRE, DevOps or related experience, Strong communication skills, including ability to create presentations or dashboards.
- Experience or familiarity with public cloud native services and components (AWS, GCP, Azure)
- Experience or familiarity with DevOps technologies (examples: GitHUB, Terraform/Terragrunt, etc)
- Experience or familiarity with Kubernetes and related technologies (docker, helm, k8s API)
- Experience or familiarity with Datadog Monitoring tool and ticketing systems like SF.com, ServiceNow, Jira including process and even API integrations
- Experience with documentation management using Confluence, SharePoint and MS Teams
- Experience in Auto-recovery DevOps for continuous service improvement (Backup & Restore strategy).
- Experience in L2/L3/L3 Application support integration with BU and Product teams
Benefits
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
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