Bilingual Case Manager supporting community health outcomes through outreach and resource coordination in Florida. Focused on managing social determinants of health and improving member care.
N(
Hybrid Intake Associate – Bilingual, Spanish
Posted 3 weeks ago
About the role
- Intake Associate assisting families with application for eligibility at NLACRC. Gathers demographic data and verifies records to determine service eligibility in social services.
Responsibilities
- Gathers initial information related to request for eligibility and assist families with completion of intake application as needed.
- Conducts statewide searches for applicants to see if they have previously received services at any Regional Center.
- Creates initial inquiry or UCI and inputs and/or updates demographic information for applicants in Regional Center computer systems.
- Obtain and verify consents for services and records.
- Requests and distributes medical, school, mental health and other applicable records.
- Requests and or verifies additional information as needed to assist in determining eligibility.
- Answers phone calls and responds to emails and provides status updates to applicants, families, and other agencies (with consent).
- Requests case records from storage or other Regional Centers as needed.
- Documentation of all case activity in Regional Center computer systems.
- Participates in meetings and training sessions as requested.
- Prepares cases for supervisor review.
- Assigned Officer of the Day to assist callers or walk-ins with inquiries about applying for Lanterman Services.
- Review DCFS portal for referrals and accuracy.
- Performs administrative tasks as required.
Requirements
- An Associates degree in a human/social services is required
- Two years of related experience
- Excellent customer service on the telephone and/or in person
- Bilingual in English and Spanish
- Accurate and rapid typing for input of data
- Attention to detail
- Ability to prioritize, respond to multiple tasks, requests, and processes and meet timelines
- Review and present information obtained in a concise manner
- Utilize ear/microphone piece and enter initial data in the computer.
- Developmental or related disabilities, social service provision, basic community resources, use of word processing, internet, and data entry.
- Position requires bilingual: Spanish.
Benefits
- Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
- Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
- Pre-Tax Flexible Spending Account for eligible health care expenses
- Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
- No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
- No cost Vision plan for employees and eligible dependents
- Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
- NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
- Participate in the Public Service Loan Forgiveness program
- Participate in Tuition Reimbursement Program
- Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
- Holidays – NLACRC offers 12 paid holidays throughout the year
- Most positions are offered a hybrid – remote option
Job title
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