Hybrid Infrastructure Engineer

at North LA County Regional Center (NLACRC)

• Job title: Infrastructure Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $61 - $87 per hour
• Degree requirement: High School Diploma
• Tech skills: Citrix, SQL, VMware
• Location requirements: Hybrid, Chatsworth, United States

About the role

• Infrastructure Engineer responsible for building, monitoring, and securing IT infrastructure for NLACRC. Collaborates with IT personnel and external support to ensure robust infrastructure.

Responsibilities

• Responsible for the building, monitoring, security and support of the IT infrastructure.
• Works in collaboration with other IT personnel and external support staff to build and maintain a robust IT infrastructure.
• Designs system infrastructure to meet business requirements in collaboration with architectural resources.
• Participates in the planning, selection, installation, configuration, and testing of devices, server hardware, software, LAN and WAN networks, recommending system and operational policies and procedures.
• Builds, connects and maintains the IT infrastructure such as servers, end user and network devices, virtualization, security, telephony, and software.
• Provides engineering input on any changes proposed to the existing environment, including the build out of new offices.
• Ensures security policies are effective and are being followed in the setup and maintenance of the infrastructure whether completed by internal staff or contracted resources.
• Troubleshoots infrastructure related issues escalated by Level 1 and 2 staff and documents solutions.
• Maintain up-to-date diagrams of the infrastructure environment.
• Monitors servers and storage performance; designs and implements data protection; ensures backup and recovery processes are viable.
• Backs-up and recovers the infrastructure.
• Primary disaster planning, testing and recovery.
• Primary engineer to respond to security incidents.
• Administers the Everbridge Mass Communication System.
• Patches software and hardware to ensure that security requirements are met.
• Performs other duties as may be needed or assigned.

Requirements

• High school diploma or general education degree (GED); or equivalent combination of education and experience required.
• Bachelor’s degree (B.A. or B.S.) from a four-year college or university; or equivalent combination of IT education and experience preferred.
• 4 to 6 years of related experience required.
• 5 to 10 years related experience preferred.
• Non-profit experience helpful.
• Microsoft Certifications preferred.
• A valid California Driver’s License and transportation, or acceptable substitute, and minimum liability insurance required.
• Knowledge Building, configuring, upgrading and supporting server farms in a Microsoft/VMware environment.
• Experience setting up secure environments that meet compliance requirements, identifying and remediating problems with security configurations and responding to security incidents.
• Installing, configuring, upgrading and supporting SharePoint and MS SQL environments.
• Advanced knowledge of Microsoft service administration tools and protocols.
• Advanced knowledge of the interaction between servers, security, network, and applications.
• Demonstrated capability troubleshooting problems across multiple environments.
• Experience supporting MS Exchange and Microsoft 365.
• Experience with virtual backup tools such as Datto.
• Experience setting up co-location a plus.
• Experience setting up and supporting virtual desktops such as Citrix is a plus.

Benefits

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option