About the role

Consumer Services Coordinator providing information and service arrangements for individuals and families at NLACRC. Involves development of program plans and coordination of necessary services with a focus on individual goals.

Responsibilities

Provides information, advocacy, and service arrangement for consumers and families.
Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
Identify and coordinate services for individuals and their families.
Documentation, completing forms, and reports in accordance with regulations and NLACRC policies and procedures.
Serve as an advocate for individuals served by community agencies.
Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
Comfort working in underserved and non-traditional office settings to meet our community needs.
Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
A Master’s degree in a related subject may be substituted for experience.
Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
Knowledge of intellectual and developmental disabilities.
Good organizational skills.
Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
Excellent verbal and written communication skills.
Proficiency with MS Word and MS Outlook.
Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
Bilingual Spanish may be required dependent upon position.

Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option