Bilingual Case Manager supporting community health outcomes through outreach and resource coordination in Florida. Focused on managing social determinants of health and improving member care.
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Hybrid Consumer Services Coordinator, Bilingual – Spanish
Posted 2 months ago
About the role
- Consumer Services Coordinator providing information and service arrangements for individuals and families at NLACRC. Involves development of program plans and coordination of necessary services with a focus on individual goals.
Responsibilities
- Provides information, advocacy, and service arrangement for consumers and families.
- Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
- Identify and coordinate services for individuals and their families.
- Documentation, completing forms, and reports in accordance with regulations and NLACRC policies and procedures.
- Serve as an advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
- Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
- Comfort working in underserved and non-traditional office settings to meet our community needs.
- Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience.
- A Master’s degree in a related subject may be substituted for experience.
- Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills.
- Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
- Bilingual Spanish may be required dependent upon position.
Benefits
- Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
- Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
- Pre-Tax Flexible Spending Account for eligible health care expenses
- Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
- No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
- No cost Vision plan for employees and eligible dependents
- Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
- NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
- Participate in the Public Service Loan Forgiveness program
- Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
- Holidays – NLACRC offers 12 paid holidays throughout the year
- Most positions are offered a hybrid – remote option
Job title
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