Consumer Services Coordinator providing advocacy and service arrangement for individuals with intellectual and developmental disabilities. Working with families to develop and monitor program plans while ensuring culturally sensitive strategies.
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Hybrid Consumer Services Coordinator, Bilingual (Spanish)
Posted 3 days ago
About the role
- Consumer Services Coordinator assisting individuals with disabilities and their families in the San Fernando Valley. Supports service arrangement, advocacy, and develops program plans for clients.
Responsibilities
- Provides information, advocacy, and service arrangement for consumers and families.
- Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
- Identify and coordinate services for individuals and their families.
- Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
- Serve as an advocate for individuals served by community agencies.
- Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
- Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
- Comfortable working in underserved and non-traditional office settings to meet community needs.
- Rotate officer-of-the-day duties with other Service Coordinators.
Requirements
- Bachelor’s degree in psychology, social work, sociology, or related human services field.
- At least two years of related experience.
- A Master’s degree in a related subject may be substituted for experience.
- Understanding of family systems and appreciation for person-centered planning and thinking.
- Knowledge of intellectual and developmental disabilities.
- Good organizational skills, demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
- Excellent verbal and written communication skills.
- Proficiency with MS Word and MS Outlook.
- Valid California Driver’s License and reliable transportation, or acceptable substitute required.
- Bilingual Spanish may be required dependent upon position.
Benefits
- Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
- Generous contribution to additional plans for employee only or employee and dependents costs.
- Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
- Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
- Pre-Tax Flexible Spending Account for eligible health care expenses.
- Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
- No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
- No cost Vision plan for employees and eligible dependents.
- Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan providing a monthly retirement allowance for eligible employees.
- NLACRC offers two (2) deferred compensation plans - 457 and 403(b).
- Participate in the Public Service Loan Forgiveness program.
- Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
- Holidays – NLACRC offers 12 paid holidays throughout the year.
- Most positions are offered a hybrid – remote option.
- Professional Development Opportunities & Growth.
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