Lead Care Manager at Pair Team connecting individuals with healthcare services for primary care needs. Responsible for outreach and support using a whole - person care model.
About the role
- Medical Office Assistant scheduling appointments and assisting visitors at The Providence Center. Collecting demographic data and interacting with staff while covering various locations in RI.
Responsibilities
- Greet visitors, schedule appointments, respond to telephone callers and take messages.
- Collect demographic data, verify insurance coverage, amount of outstanding deductible, and collect fees as appropriate.
- Interact with Access/Intake staff to facilitate the pre-admission process.
- Enter and confirm all demographic and insurance information.
- Determine and collect deductibles and copayments, as appropriate.
- Respond to incoming telephone calls from outside agencies, insurance companies, staff and consumers.
- Refer to the appropriate staff member, service component or community resource.
- Cover for lunches at main reception and for staff sick and vacation time.
- Serve as a resource to staff regarding the Hispanic/Latino community.
- Provide education and communicate on community resources and cultural matters.
- Interpret/translate both language and cultural concerns for staff and other community service providers, as appropriate.
Requirements
- High school diploma with a business background and two years experience with third party reimbursement; or equivalent combination of education and experience required.
- Must be able to multitask and work in an extremely busy environment.
- Must also possess great typing skills, spelling, and grammar.
- Excellent communication and customer service skills required.
- General computer experience also required.
- Bilingual Spanish required.
Benefits
- Must have valid driver's license, registration, current inspection and insured automobile.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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