Client Advisor at RBC facilitating personal and business banking needs while enhancing client experiences. Engaging clients in retail locations and providing basic banking solutions and advice.
About the role
- Bilingual Disability Benefits Specialist reviewing and managing complex claims for disability benefits at Canada Life. Collaborates with various stakeholders to provide effective solutions.
Responsibilities
- Review reconsideration requests related to denied or closed claims, determine appropriate actions, and respond to those requests
- Provide consultation services for disability claims that have been escalated to a higher level; offer guidance and feedback to staff on claim assessment, disability file management, interpretation of benefits policy, and privacy protection
- Serve as a subject matter expert and mentor
- Conduct investigations into non-contractual payment requests and approve or deny them; assess the financial implications for the company
- Review enrollment requests for dependents who have exceeded age limits and make recommendations to the Medical and Dental team
- Serve English-speaking clients
Requirements
- Bilingualism (proficiency in French and English) required
- 4 or more years of experience managing disability claims
- Claims management skills obtained through post-secondary education or prior professional experience
- Strong understanding of Great-West policies and practices related to disability claims management
- Ability to work independently and collaborate with individuals at various organizational levels
- Customer-service oriented approach
- Excellent written and verbal communication skills
- Demonstrated critical thinking and problem-solving abilities
- Ability to negotiate and recommend effective claims-management solutions
- Industry courses – LOMA, HIAA, ICA (an asset)
Benefits
- Medical benefits
- Dental benefits
Job title
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Experience level
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