Support internal operations and exceed SLAs as a Sr Infrastructure Engineer for Resideo Technologies. Design and implement solutions to enhance system reliability and performance.
About the role
- I.T. Infrastructure Specialist securing and optimizing the infrastructure for Newsquest Group, a leading media publisher. Working with Microsoft Azure and 365 E5 Security in a hybrid working environment.
Responsibilities
- Design, implement, and manage infrastructure services across on‑premises and cloud, with a focus on Azure and Microsoft 365 E5 Security.
- Operate and improve Microsoft Defender solutions (e.g., Defender for Endpoint and Defender for Office 365) to strengthen threat protection.
- Provide system management for IT infrastructure services and deliver within defined service levels.
- Act as escalation support for the Infrastructure Support team, including out of hours on‑call cover.
- Maintain secure identity and device management, including Active Directory, DNS, and DHCP.
- Support, optimise, and troubleshoot Linux platforms and associated services.
- Administer and tune database services, including MySQL, and contribute to broader SQL server management.
- Advise on new products and innovations in cloud, security, networking, and storage.
- Work effectively with external providers to deliver and support services.
- Mentor GIS colleagues in recognised areas of infrastructure and security expertise.
- Provide cover for the Infrastructure Systems Administrator and/or Infrastructure Support Supervisor during absence.
Requirements
- Strong experience with Microsoft 365 E5 Security (e.g., conditional access, advanced auditing, threat protection) and Microsoft Defender solutions.
- Practical knowledge of Azure services and security controls across hybrid environments.
- Thorough understanding of Microsoft Windows Server and desktop operating systems.
- Good knowledge of Linux administration and troubleshooting.
- Database skills including MySQL administration, performance, and backup/recovery.
- Networking concepts and technologies, particularly LAN and WAN.
- NAS and SAN storage technologies.
- Experience supporting IT services and working with external support providers.
- Understanding of on‑premises, outsourced, and cloud IT services, and delivering complex multi‑server workflow systems.
- Experience with other operating systems (macOS, additional Linux distributions).
- Ability to manage Extreme Networks and Juniper LAN, WAN, and security systems.
- Experience managing Dell and HP SAN/NAS, Fibre Channel, and iSCSI.
- Competence in Microsoft SQL Server management.
- Knowledge of best practice in IT service delivery and management (e.g., ITIL).
- Understanding of newspaper and digital media publishing systems.
- Fast learner who enjoys researching and solving problems independently, and can quickly assimilate new tools and practices.
- Positive, collaborative team member who thrives in a specialist team, contributing to a challenging and fun environment.
- Able to prioritise and manage tasks, and stay calm under pressure.
- Strong time management, with the ability to work to tight deadlines and multitask without compromising quality.
- Clear, professional communicator who builds trust with stakeholders and colleagues.
- An IT‑related degree (or equivalent practical experience) would be advantageous.
- Within a commutable distance to our Southampton office
Benefits
- Remote Working
- Competitive salary
- Contributory pension
- On Call allowance
- Perks and discounts with numerous retailers and organisations
- Opportunities for team building and training days
- 25 days’ paid holiday, plus statutory bank holidays
- An extra day off on your birthday
- Holiday purchase scheme
- Structured career progression, ongoing training, and personal performance reviews
- Discount vouchers
- Discounted gym membership
- Cycle to Work scheme
- Mental health support via Lifeworks
- Eye test vouchers, plus £50 towards the cost of new glasses
- Annual volunteer or charity day
- Staff referral scheme
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