Infrastructure Architect leading design and governance of system resiliency across global financial services firm. Ensures robust, fault - tolerant infrastructure capable of rapid recovery from disruptions.
EA
Hybrid Senior Infrastructure Engineer
Posted 1 hour ago
About the role
- Support internal operations and exceed SLAs as a Sr Infrastructure Engineer for Resideo Technologies. Design and implement solutions to enhance system reliability and performance.
Responsibilities
- Design, implement, and continuously improve technical solutions that enhance system reliability, performance, and scalability across customer and internal environments
- Architect and maintain strong working relationships with customers and internal stakeholders to align technical solutions with business needs
- Evaluate, adopt, and integrate emerging technologies into existing infrastructure to drive innovation and operational efficiency
- Collaborate cross-functionally to design and deliver solutions, while also independently owning and executing technical initiatives end-to-end
- Design and manage structured workflows for task tracking, change management, and operational visibility through ticketing and change control systems
- Identify systemic and operational deficiencies, perform root cause analysis, and implement corrective engineering solutions to prevent recurrence
- Lead incident analysis efforts by investigating underlying technical issues and designing long-term fixes rather than temporary resolutions
- Engineer and implement solutions to recurring technical challenges, reducing reliance on reactive support models
- Develop and optimize queue and workload management processes to meet SLA objectives through automation, prioritization strategies, and continuous improvement
- Design and standardize operational procedures, escalation paths, and documentation frameworks to ensure efficient and scalable workflows
- Build, maintain, and automate operational checklists and validation processes to ensure consistency and system integrity
- Own the design, accuracy, and lifecycle management of configuration data within the CMDB to support infrastructure visibility and governance
- Implement and manage cybersecurity controls, ensuring systems are hardened, compliant, and continuously updated against emerging threats
- Design and execute patch management strategies for operating systems and third-party applications to maintain security and system stability
- Participate in on-call engineering rotation, taking ownership of critical system issues and driving resolution through technical expertise and system-level improvements
Requirements
- 8+ years of IT experience
- 5+ years of experience leading implementation and design projects
- Design and management of Microsoft Windows Active Directory topologies
- Role-Based security design and group policy management
- In-depth knowledge of M365 and Microsoft SQL
- In-depth knowledge of Microsoft Azure / Intune
- In-depth knowledge of VMware vSphere 7.0 and above including design, implement and manage
- In-depth knowledge of Physical/Hyper Converged Infrastructure (Nutanix, EMC, Dell, HP, etc.)
- Backup Infrastructure Design and Management
- Disaster recovery planning and implementation
- Experience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc.)
- Familiarity with DNS, DHCP, and TCP/IP
- Switching and routing topologies (VLAN, basic routing protocol knowledge)
- Former Managed Services experience preferred
- Knowledge of Apple OS and Devices a plus
- Knowledge of Managed Services ticketing systems, change controls, Agile framework
Benefits
- Resideo provides comprehensive benefits, including life and health insurance
- life assistance program
- accidental death and dismemberment insurance
- disability insurance
- 401k Plan
- vacation & holidays.
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