Member Experience Consultant developing member education and communication solutions at Sun Life. Focuses on enhancing client engagement and corporate goals through effective strategies and relationships.
NE
Hybrid Bilingual Travel & Lifestyle Phone Agent – Premium Travel Services
Posted last month
About the role
- Bilingual Travel & Lifestyle Phone Agent supporting premium travel services for U.S.-based clients. This role focuses on delivering exceptional service and managing travel bookings in a hybrid work model.
Responsibilities
- Deliver high-quality customer service in a high-volume inbound travel call environment
- Create and service domestic and international travel bookings including flights, hotels, and car rentals
- Design personalized travel experiences tailored to customer preferences
- Communicate travel offerings, benefits, and exclusive services
- Maintain a customer-first approach in every interaction
- Navigate multiple systems while ensuring accuracy and compliance
- Meet and exceed service and performance goals
- Support clients with travel-related inquiries and issue resolution
Requirements
- Bilingual proficiency in English and Spanish (required)
- Experience in travel, tourism, hospitality, or premium customer service
- Strong communication and active listening skills
- Ability to multitask across multiple systems and platforms
- High attention to detail and customer satisfaction
- Results-driven mindset and strong problem-solving skills
- Availability to work rotating shifts, including nights and weekends
- Reliable work setup suitable for hybrid operations
Benefits
- Training: Paid onboarding and training provided
- Eligibility for annual performance bonus
- Hybrid work model in Mexico City
- Company-provided computer equipment
- Career growth opportunities in an international environment
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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