Onsite Product Manager – Customer Experience, Security Compliance

Posted 2 hours ago

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About the role

  • Product Manager focusing on securing product experiences while balancing user needs and compliance. Leading initiatives across agile teams to deliver exceptional customer journeys with robust security standards.

Responsibilities

  • Execute on priorities of one or more agile squads, balancing security requirements with exceptional user experiences
  • Champion a "secure by design, delightful by default" approach to product development
  • Ensure alignment of security, compliance, and customer experience priorities with corporate and business objectives
  • Partner with peer product managers across teams to align on security initiatives while maintaining customer-first principles
  • Implement and communicate application security concepts in user-friendly, accessible ways
  • Ensure compliance with GDPR, DORA, and other regulatory frameworks without compromising user experience
  • Design secure data management practices, particularly for handling US-regulated data
  • Translate complex security and compliance requirements into intuitive product features and user stories
  • Partner with security, legal, compliance, and UX teams to create seamless, secure customer journeys
  • Deeply understand customer/user journeys through direct user interaction, research, and stakeholder collaboration
  • Advocate for users while implementing necessary security controls—finding the optimal balance
  • Identify friction points in secure workflows and innovate solutions that maintain both security and usability
  • Develop metrics that measure both security posture and customer satisfaction/experience
  • Partner with scrum masters, engineering managers, and squad members to plan and execute balanced priorities
  • Write detailed user stories that incorporate both security requirements and user needs
  • Develop, groom, maintain, and prioritize backlogs considering security, compliance, and customer value
  • Foster a squad culture that values both security rigor and customer empathy
  • Communicate security requirements to technical teams and user needs to security stakeholders
  • Bridge the gap between compliance obligations and business/customer outcomes
  • Work independently and across diverse teams to deliver secure, user-friendly product capabilities
  • Partner with engineering leaders to build squads with both security expertise and customer-focused

Requirements

  • 9-12 years of relevant experience with 6+ years as a Product Manager
  • US Citizenship required (for handling US-regulated data)
  • Proven expertise in implementing and communicating application security concepts
  • Strong working knowledge of GDPR and DORA regulatory frameworks
  • Demonstrated experience balancing security requirements with user experience and customer satisfaction
  • Track record of understanding and optimizing customer/user journeys in secure environments
  • Experience with secure data management practices and data governance
  • Hands-on experience writing requirements, user stories, and managing product backlogs in Jira
  • Agile environment experience with proficiency in Jira & Confluence
  • Demonstrable success delivering secure product capabilities that users love

Benefits

  • Health Insurance
  • Life Insurance
  • Retirement or Pension Plans
  • Paid Time Off
  • various Leave options
  • employee stock purchase plan
  • restricted stocks (RSUs)

Job title

Product Manager – Customer Experience, Security Compliance

Job type

Experience level

SeniorLead

Salary

$154,700 - $231,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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