Customer Operations Executive at Carmoola providing customer support via multiple channels. Responsible for ensuring excellent service during the car finance process.
About the role
- IT Operations Solutions Associate supporting technology and project management at nesto, which leads change in the mortgage industry. Engage in real-time support, infrastructure integration, and data analytics as part of a diverse team.
Responsibilities
- Support & Service: Tackle real-time technical hurdles, optimize our support email communications, and ensure every new hire has a 'Day 1' tech success.
- Infrastructure & Integration: Audit security controls, map out access flows, and observe how we respond to live infrastructure incidents.
- Data & Analytics: Build a 'Source-to-Insight' summary and help maintain the data governance standards that drive our decision-making.
- PMO & Business Ops: Coordinate project status reviews and learn the art of IT prioritization.
Requirements
- Currently enrolled in 3rd, 4th, 5th, or 6th year of post-secondary education, majoring in Technology, Business, or a related field.
- Analytical and a natural problem-solver.
- Naturally curious and unafraid to ask questions.
- Eager to dive into the world of technology.
- Organized with a 'double-check' mindset.
Benefits
- Structured Mentorship: A dedicated Rotation Lead and Department Buddy for every stage.
- Portfolio Building: Tangible deliverables (SOPs, diagrams, dashboards) you can point to in future interviews.
- 360° Visibility: A rare, holistic view of IT Operations.
- Executive Access: Opportunities to observe high-level triage and PMO strategy sessions.
- Diversity & Inclusion: Fostering a culture of diversity, equity, inclusion, and belonging.
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