Customer Service Advisor supporting clients in green energy sector at ilek. Handling inquiries via phone, email, and chat for optimal customer satisfaction.
About the role
- Sales Associate providing customer service and sales support at Nespresso in Nice. Responsible for enhancing customer experience and achieving boutique sales objectives.
Responsibilities
- Welcome and advise customers to deliver the best experience and build loyalty
- Drive sales by recommending Nespresso products and services tailored to each customer
- Embody Nespresso’s spirit and values by informing customers about our commitments (recycling, B Corp, AAA Programme, etc.)
- Follow all processes (handling orders and the tasting area, updating the customer database, etc.)
- Contribute to achieving the store’s collective objectives.
Requirements
- You enjoy selling! Your commercial mindset will contribute to the store’s strong performance
- You are known for excellent customer service and relationship skills — you will be able to provide the best experience to our customers
- Team spirit and a sense of collective responsibility: these are essential values at Nespresso
- You are curious, agile and able to adapt to (almost) any situation: we offer many products (over 80 coffee references), and you will need to juggle several tools and tasks while adapting to different customer flows.
Benefits
- Quarterly bonus of 8% tied to collective targets if 100% of objectives are met (prorated according to the percentage achieved)
- Profit-sharing and incentive bonuses based on prior-year results, with a company savings plan
- Meal vouchers with a face value of €10.83 per working day, 60% covered by Nespresso
- 75% reimbursement of transportation costs or a sustainable mobility allowance of €400 net/year
- CSE (works council) benefits: leisure and holiday reimbursements, gift vouchers, etc.
- Schedule known 6 weeks in advance and 12 Saturdays off per year
- 2-day onboarding seminar upon joining
- Ongoing training (sales and customer relationship training, product training, etc.) delivered by our internal trainers
- Opportunities for career progression within our network
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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