International Education Counselor at ORU managing recruitment efforts for international students. Engaging with prospective students and families in Latin America to drive enrollment.
About the role
- Customer Service Advisor supporting clients in green energy sector at ilek. Handling inquiries via phone, email, and chat for optimal customer satisfaction.
Responsibilities
- Respond to customer inquiries by phone (incoming calls)
- Respond to customer inquiries by email (incoming and outgoing emails)
- Respond to customer inquiries via chat (incoming and outgoing chats)
- Handle back-office tasks (tasks, administrative processing of customer files)
- Process postal mail
- Customer requests are very varied: from information about green energy to support during a move and issues related to optimizing household energy consumption.
Requirements
- You have previous experience in customer relations and customer satisfaction is your priority
- You are proficient with common IT tools (Google Workspace and ideally Notion and Slack)
- You have excellent written communication skills
- You are a strong communicator who enjoys interacting with customers, demonstrating pedagogy and emotional intelligence
- Your listening skills enable you not only to identify sales opportunities effectively but also to build long-term customer loyalty
- You are adaptable and able to work by applying and mastering business processes
- You know how to take a data-driven approach and apply your analytical skills
- You are organized and detail-oriented, with good time management
- You can work autonomously but also collaborate effectively with others
- Bonus: you have an interest in the energy sector and in broader ecological transition topics
Benefits
- 🌱 The opportunity to join a mission-driven, B Corp–certified company
- 🧑🏽💻 Comprehensive onboarding and regular training
- 🧒 Parental support & carers: support for employees at every stage (paid care days for sick children, extended to carers and employees with recognized disabilities (RQTH), one month at 80% workload paid at 100% after maternity or paternity leave, access to childcare spots, etc.)
- 🏥 Health & well‑being: 60% employer contribution to Sidecare health insurance
- ⚡️ Energy: an ilek offer dedicated to the team with a discount on the energy bill
- 📖 Works council (CSE): cultural gift vouchers, ticketing and other benefits (Wellpass partnership, etc.)
- 🍴 Meals: Swile meal vouchers, 50% employer contribution
- 🚋 Transport: 50% contribution toward public transport pass
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