Hybrid Customer Service Advisor, Green Energy

at ilek

• Job title: Customer Service Advisor, Green Energy
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €24,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Toulouse, France

About the role

• Customer Service Advisor supporting clients in green energy sector at ilek. Handling inquiries via phone, email, and chat for optimal customer satisfaction.

Responsibilities

• Respond to customer inquiries by phone (incoming calls)
• Respond to customer inquiries by email (incoming and outgoing emails)
• Respond to customer inquiries via chat (incoming and outgoing chats)
• Handle back-office tasks (tasks, administrative processing of customer files)
• Process postal mail
• Customer requests are very varied: from information about green energy to support during a move and issues related to optimizing household energy consumption.

Requirements

• You have previous experience in customer relations and customer satisfaction is your priority
• You are proficient with common IT tools (Google Workspace and ideally Notion and Slack)
• You have excellent written communication skills
• You are a strong communicator who enjoys interacting with customers, demonstrating pedagogy and emotional intelligence
• Your listening skills enable you not only to identify sales opportunities effectively but also to build long-term customer loyalty
• You are adaptable and able to work by applying and mastering business processes
• You know how to take a data-driven approach and apply your analytical skills
• You are organized and detail-oriented, with good time management
• You can work autonomously but also collaborate effectively with others
• Bonus: you have an interest in the energy sector and in broader ecological transition topics

Benefits

• 🌱 The opportunity to join a mission-driven, B Corp–certified company
• 🧑🏽‍💻 Comprehensive onboarding and regular training
• 🧒 Parental support & carers: support for employees at every stage (paid care days for sick children, extended to carers and employees with recognized disabilities (RQTH), one month at 80% workload paid at 100% after maternity or paternity leave, access to childcare spots, etc.)
• 🏥 Health & well‑being: 60% employer contribution to Sidecare health insurance
• ⚡️ Energy: an ilek offer dedicated to the team with a discount on the energy bill
• 📖 Works council (CSE): cultural gift vouchers, ticketing and other benefits (Wellpass partnership, etc.)
• 🍴 Meals: Swile meal vouchers, 50% employer contribution
• 🚋 Transport: 50% contribution toward public transport pass