Junior Technical Support Analyst at Evertec, providing technical assistance and insights in the fintech sector. Collaborating with clients for solutions and supporting internal teams with analysis.
About the role
- Retail Execution Back Office Analyst role assisting with retail execution activities for Nestlé. Managing online retail solution tools and participating in continuous improvement projects.
Responsibilities
- Assists the Nestlé Retail Sales (NRS) organization for both Direct Store Delivery (DSD) and Warehouse across multiple operating companies.
- Responsible for the creation and management of online retail solution tools in support of retail execution and trade programs.
- Set up, edit, or change key fields in the sales tool, including task & question activities, quarterly campaign focus points, promotional sales surveys, and data enrichment details.
- Update specific account authorized listings by account and/or product.
- Update existing resource center documents with new files, removing or changing existing documents when needed.
- Identify and create unique customer or product groups to support NRS deployment.
- Monitor multiple web-based online interfaces and troubleshoot escalated issues, partnering with internal and external stakeholders as necessary.
- Provide support on escalated issues and communicate resolutions to applicable stakeholders and end user support services.
- Conduct and lead team meetings on existing priorities and key focus activities in online retail solutions tools.
- Participate in continuous improvement activities using Nestlé Continuous Excellence (NCE) methodology; lead and manage continuous improvement projects as needed.
- Perform all other duties as assigned.
Requirements
- High School Diploma/GED required, Bachelor’s degree preferred
- Proficiency in Microsoft Office required, including Word, Excel, PowerPoint, and Outlook, with a strong emphasis in intermediate Excel (pivot tables, VLOOKUP)
- 1-2 years of Consumer Packaged Goods (CPG) sales experience, sales support, or customer service preferred
- Strong communication skills, both oral and written
- Ability to work cross functionally within various teams
- Detail-oriented and able to work in a fast-paced environment
- Effective time management skills with a results-focused mindset
- Strong analytical skills with the ability to troubleshoot and problem-solve
- Strong computer skills, including the ability to learn new systems quickly.
Benefits
- It is our business imperative to remain a very inclusive workplace.
- To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé.
- We recognize the exceptional engagement and innovation displayed by individuals with disabilities.
- All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.
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