Principal Collaboration Architect at LiveRamp designing technical architecture for data collaboration programs. Leading program builds and enabling customers to operate data initiatives independently.
About the role
- Customer Value Architect at Neara in Australia, embedding with clients to maximize value from energy solutions. Collaborating with various teams to deliver insights and strategies.
Responsibilities
- Develop strong proficiency with the Neara software platform to translate its functionality and value to customers
- Work directly and closely with customers, including meaningful time on-site, to:
- Drive and embed the use of the Neara platform, enabling proficient adoption throughout their organisation
- Ensure Neara solutions deliver on contractual scope and identified business outcomes
- Develop a deep understanding of customer strategic imperatives to provide clear guidance on where Neara solutions can enhance their business
- Serve as a trusted commercial and technical advisor, ensuring solutions are fully embedded within business workflows and change management requirements
- Collaborate with customers to define business cases and ROI metrics, including established cadences for internal reporting and value delivery reviews
- Identify opportunities to expand platform adoption by uncovering additional business drivers or pain points that Neara can solve
- Build close, trusted relationships with broad stakeholder audiences based on credibility, authenticity and transparency
- Feed back ideas and direction to Neara’s product teams, to make sure we are building the features that will unlock the most value for our customers
- Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and measurable value demonstration frameworks
- Design and deliver focused training sessions and workshops aligned with customer goals and workflows
- Identify emerging client needs and strategic opportunities to inform customer account strategies and growth opportunities
Requirements
- Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organisation.
- Familiarity with enterprise software platforms and deployments
- Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities
- Strong communication skills and critical thinking capabilities
- Strong external stakeholder engagement skills, including the ability to build trusted relationships
- A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities
- Experience within infrastructure, and specifically the energy sector, is a plus but not essential
- An engineering degree or familiarity with enterprise software platforms and deployments is a plus, but not essential
- A utility/civil design background is highly regarded
Benefits
- Competitive salary + ESOP.
- Significant development opportunities with scope for lateral and upward movement in a high-growth company.
- Highly meritocratic, non-bureaucratic, and low ego work culture.
- The opportunity to play a direct, critical role in building and deploying complex, meaningful products to solve real-world problems.
- The opportunity to touch multiple parts of the business and interact with different internal/external stakeholders.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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