Customer Value Architect at Neara in Australia, embedding with clients to maximize value from energy solutions. Collaborating with various teams to deliver insights and strategies.
Responsibilities
Develop strong proficiency with the Neara software platform to translate its functionality and value to customers
Work directly and closely with customers, including meaningful time on-site, to:
Drive and embed the use of the Neara platform, enabling proficient adoption throughout their organisation
Ensure Neara solutions deliver on contractual scope and identified business outcomes
Develop a deep understanding of customer strategic imperatives to provide clear guidance on where Neara solutions can enhance their business
Serve as a trusted commercial and technical advisor, ensuring solutions are fully embedded within business workflows and change management requirements
Collaborate with customers to define business cases and ROI metrics, including established cadences for internal reporting and value delivery reviews
Identify opportunities to expand platform adoption by uncovering additional business drivers or pain points that Neara can solve
Build close, trusted relationships with broad stakeholder audiences based on credibility, authenticity and transparency
Feed back ideas and direction to Neara’s product teams, to make sure we are building the features that will unlock the most value for our customers
Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and measurable value demonstration frameworks
Design and deliver focused training sessions and workshops aligned with customer goals and workflows
Identify emerging client needs and strategic opportunities to inform customer account strategies and growth opportunities
Requirements
Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organisation.
Familiarity with enterprise software platforms and deployments
Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities
Strong communication skills and critical thinking capabilities
Strong external stakeholder engagement skills, including the ability to build trusted relationships
A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities
Experience within infrastructure, and specifically the energy sector, is a plus but not essential
An engineering degree or familiarity with enterprise software platforms and deployments is a plus, but not essential
A utility/civil design background is highly regarded
Benefits
Competitive salary + ESOP.
Significant development opportunities with scope for lateral and upward movement in a high-growth company.
Highly meritocratic, non-bureaucratic, and low ego work culture.
The opportunity to play a direct, critical role in building and deploying complex, meaningful products to solve real-world problems.
The opportunity to touch multiple parts of the business and interact with different internal/external stakeholders.
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