Senior Product Owner focusing on the development of the 'beck - chat' product at C.H.BECK, a leading media group in Germany. Collaborating closely with stakeholders to enhance legal research solutions.
About the role
- Product Manager 2 responsible for customer engagement strategies on the Data & AI team at Comcast. Shaping internal customer interactions with data governance and platform products.
Responsibilities
- Lead the development and execution of customer engagement strategies that improve understanding, trust, and adoption of data, governance, and platform products.
- Partner with business stakeholders to identify goals, use cases, and success measures for engagement efforts.
- Own the customer‑facing engagement roadmap and ensure alignment with core product roadmaps across the Data & AI team.
- Act as the Voice of the Customer by gathering, synthesizing, and prioritizing insights that inform product direction and engagement plans.
- Develop and deliver clear, targeted communications and enablement materials (guides, in‑product messages, announcements, training).
- Collaborate closely with Technical Product Owners, engineering, governance, and customer‑facing teams to shape programs and ensure effective delivery.
- Communicate tradeoffs, dependencies, and customer impacts to stakeholders and leadership.
- Drive continuous improvement across engagement processes, measuring effectiveness and optimizing customer journeys.
- Performs competitive analysis and conducts market research.
- Maintains updated view of key competitive changes.
- Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
- Contributes to the product vision across team and the organization.
- Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
- Manage change requests.
- Validates downstream deliverables and final offering (business acceptance testing).
Requirements
- Bachelor’s degree or equivalent experience
- 10 years of experience in product management, customer engagement, customer success, or related fields
- Strong experience working with data, governance, analytics, or platform products
- Excellent analytical and quantitative skills; ability to measure customer behavior and product impact
- Proven experience defining or executing customer engagement strategies, programs, or lifecycle journeys
- Strong cross‑functional collaboration skills and ability to influence without authority
- Comfort working in a fast‑moving, evolving environment
- SQL or similar data querying experience preferred
- Exposure to: Data products, data catalogs, workflow orchestration; Data governance practices (metadata, access, stewardship, quality); Cloud platforms such as AWS, Azure, or GCP; Engagement or marketing automation tools (in‑app messaging, notifications, email)
Benefits
- array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Job title
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