Intern contributing to Canadian financial services projects at Wealthsimple. Supporting the team with mentorship and working from Toronto HQ on specific days.
About the role
- Engineer supporting Network Facilities Service Desk with critical infrastructure oversight at Comcast. Commanding control during events and assisting with troubleshooting and maintenance tasks.
Responsibilities
- Serve as a point of contact and provide command and control during events in Comcast facilities
- Receive and resolve events via phone, email, and internal ticketing system
- Coordinate and execute planned maintenance
- Enable/disable alarm channels and escalate critical issues
- Assist in troubleshooting critical infrastructure issues
- Manage small scale projects or tasks from start to finish
- Actively participate in team meetings and provide status updates
- Generate reports and perform related duties as assigned
Requirements
- Understanding of Critical Infrastructure (Power, Cooling) - Generators, HVAC systems, AC Power, DC Power in a Data Center environment
- Basic Knowledge of DCIM and CI Monitoring Applications
- Basic System Administration Knowledge (Server Components, Remote Connectivity Troubleshooting)
- Basic Networking Knowledge (Hardware Components, Checking Hardware status, IP Config, Ping devices)
- Proficient in Microsoft Windows Applications
- Prior Technical Support knowledge
- Prior Help Desk Support knowledge
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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