About the role

  • Service Designer focusing on user-centered service design to solve customer problems. Transforming services and collaborating with multidisciplinary teams for high-quality outcomes in the United Kingdom.

Responsibilities

  • Managing and delivering service design for small to medium scale project, so outputs align with project objectives and business goals, while contributing larger project and programme plans
  • Collaborating with multidisciplinary teams, you’ll effectively communicate decisions to colleagues and project stakeholders, so standards are continuously met and refined
  • Execute clearly defined service design tasks to secure delivery within scope, timescales, and established guidelines
  • Take charge of effectively balancing user needs, business goals and technical constraints
  • Clarify and agree project objectives so you can work collaboratively to deliver high-quality service outcomes
  • Adhere to guidelines and regulations, and contribute to the improvement of standards so accessibility and inclusion are consistently achieved
  • Balance systems thinking and innovation with organisational and delivery constraints to create solutions that are both practical and future‑focused.

Requirements

  • Experience delivering service design projects at pace within Agile delivery environments
  • Strong skills in design thinking, data analysis, journey mapping and facilitation
  • Experience collaborating within multidisciplinary teams, including researchers, designers, developers and product managers
  • Clear, confident communication skills with the ability to present work and rationale in a way that informs, engages and influences stakeholders.

Benefits

  • Ways of Working:Remote First

Job title

Service Designer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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