IT Application Manager working closely with businesses and managing applications in a large technical services firm. Focus on process management, project lead, and collaboration with various departments.
About the role
- Customs & Documentation Manager ensuring accuracy and compliance of customs declarations at Native Union. Passion for precision in international trade to optimize supply chain efficiency and mitigate customs risks.
Responsibilities
- Prepare, review, and validate all import/export documentation for global shipments.
- Ensure correct HS classifications, country of origin details, and tariff requirements.
- Coordinate with customs brokers and authorities in Hong Kong, China, EU, US, and other regions.
- Maintain compliance with customs regulations, certifications, and product documentation.
- Investigate and resolve customs issues, holds, or disputes.
- Monitor, verify and control all customs invoices, ensuring accuracy versus contracted terms.
- Work closely with Logistics, Procurement, and Operations teams to ensure documentation consistency.
- Stay up to date on international customs rules, tariff changes, regulatory updates, and trade agreements.
- Use AI-powered monitoring tools to stay continuously updated on new or changing customs rules, trade regulations, tariff adjustments, or sanctions impacting Native Union’s global operations.
- Identify regulatory risks or opportunities early and translate them into clear internal actions or process updates.
- Digitalize and maintain a central HS-code database, ensuring classification consistency across all SKUs, with structured review cycles.
- Strengthen and digitalize the relationship with customs brokers, including the use of pre-clearance programmes and automated data-sharing to reduce errors, delays, and unexpected holds.
- Identify, recommend, and implement digital tools and automation to modernize documentation workflows.
- Contribute to the development of internal SOPs, training materials, and compliance playbooks.
Requirements
- Bachelor’s degree in International Business, Supply Chain, Logistics, or a related field (or equivalent practical experience)
- Minimum of 3+ years of hands-on experience in customs brokerage, import/export documentation or trade compliance & freight forwarding roles
- Experience working with multiple regions (US/EU/Asia) is a plus
- Experience in consumer goods
- Strong understanding of customs compliance and documentation requirements
- Experience with import/export processes, at global trade level
- Ability and curiosity to adopt modern digital tools, and AI to improve accuracy and efficiency
- High attention to details and organizational skills
- Proactive, solution-oriented mindset
- Able to work independently with strong ownership
- Ability to challenge brokers and identify mistakes
- Rigor, organization, and process-orientation
- Clear communication in English; Cantonese and or Mandarin is a plus
Benefits
- International team
- Offices in Paris and Hong Kong
- Flexible and remote-friendly policy
- Fun team-building events
- Culture of ‘freedom & responsibility’
Job title
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Not specified
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