About the role

IT Technical Lead managing critical automation and cross-functional projects for an innovative upskilling platform. Collaborating with various teams and owning compliance workstreams in a hybrid setting.

Responsibilities

build and ship automations that actually matter
identify manual bottlenecks across IT Operations and design smarter, automated workflows - from user provisioning and licence management to compliance reporting and support triage
own your automations end-to-end - design, build, document, and maintain them so they're resilient and understood by the whole team
lead complex, cross-functional IT programmes from initiation through to delivery, coordinating across Engineering, Security, and wider business stakeholders
own compliance and certification workstreams, ensuring controls, evidence, and audit readiness are maintained to a high standard
drive tooling strategy and rationalisation initiatives, working with department leads to reduce complexity and realise cost savings across the business
own end-to-end delivery across multiple IT projects simultaneously - from scoping through to post-implementation review
be a clear and reliable communicator with stakeholders across Engineering, Legal, Finance, and People - translating technical complexity without losing the detail
support the Head of IT Operations in planning and prioritising the team's workload as the function scales

solid hands-on experience in an IT technical or infrastructure role - you're comfortable building the bridge yourself, not just speccing it out
you have an automation-first mindset and a track record of using tools to reduce repetitive work and scale operations
you understand IT security frameworks - particularly ISO 27001 - and know what good looks like when it comes to controls, evidence, and audit readiness
you're experienced with Google Workspace and/or Microsoft 365 administration at an enterprise level
you're comfortable working directly with APIs, webhooks, and lightweight scripting (Python, Bash, or similar) - you enjoy getting into the details
you're highly organised, write clear documentation, and hold yourself to a high standard without being prompted
you're a calm, clear communicator who can hold your own in a room with senior stakeholders
bonus points (but not required) for:
- experience supporting or integrating systems through an M&A process
- familiarity with tools like Zapier, JumpCloud, Jamf, or Okta
- a background in high-growth tech or edtech environments
- exposure to GDPR and data protection compliance in a technology context

27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!