Customer Experience Design Lead at Vodafone responsible for Leading Digital Transformation in Turkey. Collaborating to enhance customer experiences with innovative solutions and insights.
About the role
- Lead the UX strategy to align user insights with business goals and product decisions. Drive continuous research, journey mapping, and end-to-end design across agile product teams.
Responsibilities
- Ensure that user experience is a strategic differentiator for the business by connecting user insights, corporate objectives, and product decisions into a coherent, scalable vision.
- Define and evolve the UX strategy: translate business goals and user needs into a clear experience vision.
- Drive continuous discovery: plan and conduct qualitative and quantitative research to validate hypotheses and design experiments.
- Map journeys and identify opportunities: create and maintain journey maps, user flows, and decision frameworks.
- Orchestrate end-to-end design: coordinate UX activities across the product lifecycle.
- Facilitate multidisciplinary collaboration: work closely with Product Managers, engineers, and stakeholders to enable informed decision-making.
- Measure and communicate impact: define experience metrics and present insights and recommendations.
Requirements
- Education: degree in Design, Communication, Marketing, UX Design, Digital Design, or a related field.
- Proven experience in UX design and/or Service Design and Design Thinking.
- Experience planning and conducting user research and usability testing.
- Experience managing multiple digital products in agile environments.
- Fluent English.
Benefits
- Health insurance
- Dental plan
- Food allowance
- Meal allowance
- Transportation allowance
- Cultural allowance
- Wellness allowance
- Education allowance
- Life insurance
- Childcare assistance
- Partner discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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