Lead the UX strategy to align user insights with business goals and product decisions.
Drive continuous research, journey mapping, and end-to-end design across agile product teams.
Responsibilities
Ensure that user experience is a strategic differentiator for the business by connecting user insights, corporate objectives, and product decisions into a coherent, scalable vision.
Define and evolve the UX strategy: translate business goals and user needs into a clear experience vision.
Drive continuous discovery: plan and conduct qualitative and quantitative research to validate hypotheses and design experiments.
Map journeys and identify opportunities: create and maintain journey maps, user flows, and decision frameworks.
Orchestrate end-to-end design: coordinate UX activities across the product lifecycle.
Facilitate multidisciplinary collaboration: work closely with Product Managers, engineers, and stakeholders to enable informed decision-making.
Measure and communicate impact: define experience metrics and present insights and recommendations.
Requirements
Education: degree in Design, Communication, Marketing, UX Design, Digital Design, or a related field.
Proven experience in UX design and/or Service Design and Design Thinking.
Experience planning and conducting user research and usability testing.
Experience managing multiple digital products in agile environments.
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