Hybrid Manager – Core VAS and Digital Services Architecture

at MTN Uganda

• Job title: Manager – Core VAS and Digital Services Architecture
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Roodepoort, South Africa

About the role

• Manager for Core VAS and Digital Services Architecture at MTN, focusing on technical requirements and service solutions. Collaborating with multiple technology teams to enhance customer services.

Responsibilities

• The Manager Core VAS and Digital Services Architecture is responsible for the design of the various Services Architectures and mapping business requirements to technical requirements and capabilities.
• The Manager will work with the Group Technology and OpCo/PlatformCo Technology teams to deliver Core VAS and Digital Services solutions and maintain an application services portfolio that meets commercial and customer requirements to support the various MTN businesses across Connectivity, Fintech and Digital Infrastructure platform businesses performing his/her duties through effective management of technology.
• The Manager will prioritise Shaping and Safeguarding by working across the Core VAS and Digital Services sub-domains to create and maintain a portfolio of technology roadmaps as well as craft reference architectures and solutions for the Group and influence the correct adoption of the services solutions architectures through oversight, and architectural influence on OpCo/PlatformCo solution architecture.
• The Manager will also be responsible for shaping MTN’s readiness for services emerging from technologies that are expected to redefine Core Digital Services over the medium to long term time horizons.
• Key success factors for this role include the ability to enable business goals through technology, with a focus on customer experience improvement and satisfaction as well as performance and security requirements, in line with MTN standards, through the development, implementation and maintenance of Core VAS and Digital Services Architectures for the Group and its affiliates.

Requirements

• Minimum 4-year Academic Degree (BSc Eng / B Eng Degree)
• Master’s degree (advantageous)
• Relevant Architecture certification, accreditation, and membership with professional bodies as needed for the role, for example, TOGAF and TM Forum ODAF (advantageous)
• Fluent in English and language of country (preferable)
• 5 years of Technology Management experience
• 8-10 years’ total experience in CSP, DSP, TechCo, PlatformCo relevant sector or industry with areas of specialisation comprising minimum:
• 5 years’ Systems Engineering and Planning experience
• 5 years’ experience in Telecommunications Architecture practices and implementation as well as service layer evolutions as defined by 3GPP, ITU-T, ETSI, GSMA
• 5 years’ experience in Enterprise Architecture practices and implementation defined by TOGAF, TM Forum ODAF.
• 5 years’ cumulative experience with Core Telecommunications Stack i.e. Mobile Devices, Radio Access and Core Network signalling and protocol knowledge.
• 5 years’ cumulative experience of IT Digital Stack i.e. Channels, Services and Application layer, Content Delivery and Aggregation, Service Integration and Enablement, BSS capabilities including Product and Order Provisioning and Orchestrations, Subscriptions Management, CRM, Payments, Charging, Assurance, CVM, Data Lake, Analytics and Reporting knowledge.
• 4 years’ cumulative experience with Cloud, API and AI Services technologies.
• 8+ years’ cumulative Architecture experience for the following Services domains: VAS Messaging Services and Channel Platforms, for example, SMS, USSD, Rich Messaging, CPaaS etc.; VAS Voice Services and Channel Platforms, for example, IVR, Call Completion Services, Voicemail, OBD etc.; Core Network Services Exposure and NaaS; Location Based Services; SIM Based Services, Self-Service Capabilities; Mobile Application Channels and Services; Content Services; CRBT Services; Multimedia, Entertainment and Streaming Video and Audio Services; Gaming and Gamification Services; Mobile Advertising Services; eVertical Services, for example, eHome, eHealth, eEducation etc.
• Candidate must be highly skilled at communication with excellent stakeholder management and negotiation skills
• Candidate must have worked across diverse cultures and geographies with a proven track record of commitment to fostering diverse and inclusive teams
• Candidate must have experience working in a medium-to-large organisation
• Accountable, Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Influencing People Manager, Relationship Builder
• Results Achiever, Operationally Astute, Takes Ownership, Proactive and Inclusive Communication
• Active Listening, Emotional Intelligence, Conflict Resolution, Compassionate Leadership
• Futurist mindset with ability to translate speculative tech into actionable architecture.
• Strong innovation leadership and cross-functional collaboration.
• High adaptability and resilience in ambiguous, fast-evolving environments.
• Act purposefully by Identifying and solving societal and scalable enterprise level opportunities and challenges through subject matter expertise.
• Instil in your engagements a culture of courage and continuous adaptability (failure and learning) to drive innovation and entrepreneurial thinking so that MTN remains sustainable.
• Deliver things of value with speed through Influencing by building mutual respect, rapport and a sense of camaraderie with key stakeholders.
• Leading self, and others with Knowledge, Care, Change Agency and Backbone for stakeholder empowerment and faster decisioning.

Benefits

• Regional and international travel (if required)