Hybrid Fraud Detection Analyst

at M&T Bank

• Job title: Fraud Detection Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: $21 - $34 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Amherst, United States

About the role

• Fraud Detection Analyst analyzing and preventing fraudulent activities for customers of M&T Bank. Responsibilities include reviewing transactions and liaising with law enforcement and customers.

Responsibilities

• Detects and prevents fraudulent activities by analyzing anomalous activity in near real-time environment
• Supports various fraud related activities, including fraudulent scenario resolution, fraud detection system monitoring, fraud alert coordination, and escalation when appropriate
• Review transaction data from the real-time fraud detection system and other reporting sources and complete additional research in various internal and external systems
• Place appropriate holds on accounts identified as having potentially fraudulent issues
• Document action taken and track status through resolution to provide a record of activity and support identification of trends or consistent issues
• Contact customers by phone, mail and email to verify transactions, resolve fraud-related account issues, and verify legitimacy of activity
• Leverage fraud knowledge to communicate with customers, merchants, financial institutions, law enforcement and Bank personnel on a professional level
• Ensure activities comply with applicable laws and regulations impacting fraud detection activities to protect Company and customer interests
• Remain current on multiple fraud trends, threats, and imminent scams impacting the Bank’s portfolios and customers
• Recommend changes to fraud detection system parameters to higher management to optimize fraud detection while minimizing negative customer impact
• Acquire and maintain ability to rapidly navigate multiple mainframe systems to locate information and complete account maintenance activities
• Use specified software applications to manage and share information within the department as appropriate

Requirements

• Associate’s degree and a minimum of 1 year relevant work experience, OR in lieu of a degree, a combined minimum of 3 years’ higher education and related work experience including a minimum of 1 year relevant work experience
• Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages
• Experience or coursework in a financial crime or law enforcement related field
• Customer service experience
• Experience working in a team environment
• Proven analytical skills
• Experience communicating effectively with all levels of personnel
• Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously

Benefits

• Health insurance
• 401(k) matching
• Paid volunteer time
• Paid time off