Supporter Care Manager leading a dedicated team at Anthony Nolan to enhance the supporter experience. Overseeing enquiries, income processing, and driving improvements in supporter care services.
About the role
- Area Manager responsible for leading retail teams across multiple stores for Mountain Warehouse. Focusing on sales growth, team development, and customer experience.
Responsibilities
- Driving sales to achieve business budget and profit growth
- To establish and maintain best practice in Customer care
- Build a people Development strategy to support succession
- Support and coach improvement in Visual Merchandising to achieve company standard
- To deliver operational compliance across your stores
- To act as a liaison between our Head Office, building and encouraging relations
- To ensure adherence to company procedure and policy, protecting the company’s assets and brand and build a strong relationship with our people partners
- Build strong relationships with key Head office partners to develop a robust strategy
- To recruit, coach, develop and manage a high performing team to the standard required by Mountain Warehouse
- Visit stores on a regular cycle to ensure consistency leaving a footprint to support actions and target increased visits to reverse under performance
- Constantly looking for opportunities to grow profit by reducing costs
- Driving Key Performance Indicators through the Store teams and ensuring stores are commercial for the market
- Analysing business results and trends taking appropriate action to drive sales and profitability
- Visiting stores and adding value by leaving clear and supportive actions to meet the business strategy and directions of your line manager
- Recognising outstanding sales performance across your teams
- Developing, sharing and implementing best practice across the area
- Communicating regularly with the Regional Manager and Head Office, concerning problems and highlighting opportunities
- Being an inspirational leader, demonstrating positive service and management techniques
Requirements
- Proven successful track record in delivering service, sales and profit expectations at field level
- A minimum 2 years field management experience, preferably in the Retail or Service Sector- apparel experience would be a huge advantage
- Proven people management, communication and leadership skills
- Demonstrated track record of managing a project such as opening stores successfully and dealing efficiently with issues as they arise
Benefits
- Bonus scheme
- Company Car
- Pension Scheme
- 50% Employee Discount across Mountain Warehouse and Animal
- Twice-yearly uniform allowance
- Employee Referral Incentive
- Employee Assistance Programme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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