Strategic Service Designer joining Volkswagen’s Innovation & Engineering Hub in Lisbon. Designing end - to - end service experiences to support Volkswagen Group’s leading brands.
About the role
- Design Strategist at Motorola Solutions blending design work with customer engagement for user-centered AI solutions. Responsible for creating human-centered design strategies and prototypes while collaborating across disciplines.
Responsibilities
- Spearhead the creation of scalable, human-centered design strategies that address critical user needs and achieve business goals.
- Plan and lead customer discovery sessions to uncover unmet needs, align stakeholders, and generate actionable insights.
- Rapidly translate abstract concepts into tangible prototypes leveraging AI tools, iterating based on feedback from users, customers, and internal teams.
- Partner closely with Product, Engineering, Data Science, and Research teams to ensure solutions are feasible, valuable, and ethically responsible.
- Present work, ideas, and strategic rationale in a clear and compelling way that inspires action from both technical and non-technical audiences.
- Continuously refine and improve our team's design processes, methodologies, and collaborative practices.
Requirements
- Bachelor's or Master's degree in HCI, Design, Psychology, Computer Science (with a focus on AI/HCI), or a related field, or equivalent practical experience.
- 2+ years of experience in product design, service design, or a strategic design role.
- A strong portfolio demonstrating both strategic thinking and hands-on design execution.
- Demonstrated mastery of planning and facilitating workshops, design sprints, and customer co-creation sessions.
- Deep expertise in user-centered design methodologies, systems thinking, and design research.
- Exceptional communication and storytelling skills (verbal, written, and visual), with the ability to distill complex information into clear, compelling narratives.
- Proficiency with modern design and prototyping tools to rapidly visualize and test ideas.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
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