IT Service Manager ensuring service quality and customer satisfaction for an IT - Service Provider. Involves communication with clients and stakeholders while managing service contracts.
About the role
- Office Admin Manager at Mercer managing admin integration and workflow efficiency in a hybrid role. Enhancing a collaborative environment with a focus on performance and development.
Responsibilities
- Manage the integration of newly hired Office Admins into the workflow of the team
- Oversee services to ensure efficient functioning of business support services
- Assume the role of Office Admin for the designated office
- Coordinate the training schedule of new team members
- Manage workflow coordination for the team
- Conduct mid- and year-end reviews for the assigned Office Admins
- Provide coaching to Office Admins to help them achieve their goals
Requirements
- 5+ years of corporate administrative experience in a people manager capacity
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to coordinate and manage workflows effectively
- Experience in training and onboarding new team members
- Proven ability to provide coaching and development support
- Skilled in conducting performance reviews and providing constructive feedback
Benefits
- health and welfare benefits
- tuition assistance
- 401K savings and other retirement programs
- employee assistance programs
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