Supervisor managing financial operations and payment recovery for a healthcare financial solutions provider. Ensuring accuracy, timely reporting, and effective team leadership in diverse operational contexts.
About the role
- Technology Support Coordinator supporting investment management applications and trading platforms at Mercer. Ensuring seamless resolution of technical issues and maintaining comprehensive documentation.
Responsibilities
- Lead the design and execution of our targeted Investment IT support model
- Collaborate closely with investment teams and stakeholders to understand their needs
- Develop and maintain comprehensive documentation, support policies, and procedures
- Manage support tickets efficiently, prioritize critical issues, and guide the team on best practices
- Provide regular updates to senior management on IT support performance
Requirements
- Strong technical background in IT systems, networking, server management, and cybersecurity
- Experience with investment management software such as portfolio systems, trading platforms, and data analytics tools
- Proven experience managing IT support teams within the investment management sector
- Excellent communication skills, ability to engage effectively with technical teams and stakeholders
- Knowledge of change management, security protocols, and compliance standards specific to investment data and systems
Benefits
- Health and welfare benefits
- Tuition assistance
- 401K savings and other retirement programs
- Employee assistance programs
Job title
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Degree requirement
Tech skills
Location requirements
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